Job Summary We are seeking a Customer Service Representative for a contract/temporary opportunity in Fremont, CA within a manufacturing environment. This role is ideal for a customer-focused professional who enjoys solving problems, managing orders, coordinating with internal teams, and providing accurate, timely support across phone, email, and ticketing channels. As a Customer Service Representative, you will support customers from inquiry through resolution, helping ensure orders, quotes, product information, and service requests are handled with accuracy and professionalism. This position offers the opportunity to work in a collaborative, quality-driven environment with supportive leadership, clear performance expectations, and a team culture built around respect, customer focus, integrity, innovation, and continuous improvement. The ideal candidate is organized, calm under pressure, comfortable using ERP and ticketing systems, and able to manage multiple priorities while maintaining strong service levels and follow-through. Key Responsibilities

• Respond to customer emails, phone calls, and tickets in a timely, professional, and courteous manner.
• Enter, manage, and follow up on sales quotations and sales orders using SAP Business One.
• Own customer service tickets from start to finish, investigating issues and resolving standard requests with minimal oversight.
• Coordinate with planning, shipping, production, and other internal teams to support timely customer responses and delivery commitments.
• Document customer contacts, actions, updates, and resolutions accurately in the ticketing system.
• Monitor open orders, backorders, and ticket queues to help prevent service delays and reduce rework. Compensation and Benefits

• Compensation:

  $26 to $28 per year.

• Job Type:

  Contract/Temporary.

• Schedule:

  Monday through Friday, hours to be determined by supervisor.

• FLSA Status:

  Non-Exempt.

• Location:

  Fremont, CA. Required Qualifications and Skills
• Manage customer inquiries, service tickets, order follow-up, and issue resolution across phone, email, and ticketing systems.
• Process sales quotations and sales orders accurately in SAP Business One.
• Coordinate cross-functionally with internal teams to resolve customer issues and support delivery commitments.
• Monitor open order and backorder activity to help maintain service level expectations.
• Minimum of 2 years of experience in a customer-facing or customer service role required.
• Bachelor's degree from a four-year college or university, or equivalent combination of education and experience required.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Basic Excel skills, including arithmetic formulas and functions such as SUM, AVERAGE, and COUNT.
• Ability to use SAP Business One for order history, dates, quantities, and order management.
• Ability to manage multiple communication channels, including ticketing systems, phone, and email.
• Strong written and verbal communication skills with the ability to verify details before communicating with customers.
• Strong organization, prioritization, and follow-through skills in a fast-paced service environment.
• Ability to maintain accuracy, composure, and professionalism during periods of high volume or change. Preferred Qualifications
• Experience using SAP Business One or another ERP system.
• Experience using Zendesk or another customer service ticketing system.
• Experience in a manufacturing, distribution, supply chain, or technical product environment.
• Ability to identify common part numbers and verify product information using internal product documentation or databases.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.