Biotium is a leading life science research tools company located in the East Bay Area. We are looking for an energetic, talented, customer-oriented person to support our expanding business operations. Position Summary The Customer Service Specialist I serves as the primary point of contact for domestic distributors and end-users. This role requires accuracy, responsiveness, and the ability to work independently with minimal supervision while managing customer communications, order processing, shipping activities, and limited ad-hoc marketing support. Key Responsibilities Respond promptly and professionally to customer inquiries via phone and email Process domestic orders end-to-end using Sage ERP, including EDI and web orders Assist customers with order placement, billing, and shipping details Handle, package, and ship inventory; generate shipping labels using shipping software Manage assigned customer accounts, including order fulfillment and backorder monitoring Support ad-hoc marketing tasks related to distributor-facing company email communications Perform administrative tasks as assigned Comply with

ISO 9001

2015 requirements and company policies Core Competencies Strong work ethic with high attention to detail and accountability Proven ability to prioritize, meet deadlines, and work independently with minimal supervision Strong proficiency in Microsoft Excel for data entry, tracking, reporting, and basic analysis Clear, concise verbal and written communication skills Ability to adapt to changing priorities in a fast-paced environment Qualifications High School Diploma or equivalent (Associate degree preferred) Minimum 1 year of customer service or administrative experience Proficient in Microsoft Office, with strong emphasis on Excel; ERP experience preferred (Sage 100) Promotion Eligibility Eligible for promotion to Customer Service Specialist II after at least one year, based on performance and expanded responsibilities.

Job Type:

Full-time Pay:

$23.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance

Education:

Associate (Preferred)

Experience:

Microsoft Office:

1 year (Required)

Language:

English (Required) Ability to

Commute:

Fremont, CA 94538 (Required)

Work Location:

In person