Customer Support Specialist

Job Title:

Customer Support Specialist Location:

Fremont, CA Employment Type:

Contract Industry:

Manufacturing Compensation:

$23.82- $33.14

Schedule:

First Shift, Monday to Friday About the

Opportunity:

Join a dynamic team where you'll serve as a key point of contact for customers, ensuring a seamless experience from order processing through delivery. In this role, you'll manage communications, track production updates, and provide accurate information while supporting internal teams and maintaining high customer satisfaction.

Why You'll Love Working Here:

Collaborative and fast-paced environment with supportive team members Opportunity to build strong customer relationships and make a direct impact Exposure to cross-functional operations including production and order management Develop valuable skills in customer service systems and process improvement Why This Opportunity is

Exciting:

This role puts you at the center of customer interactions and operations, giving you visibility into the full order lifecycle and the chance to improve processes that directly impact customer satisfaction. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit?

APPLY TODAY

What You'll Do:

Process customer orders, forms, applications, and service requests accurately Communicate with customers via email, phone, and meetings to provide updates and support Track production status across departments to ensure accurate delivery commitments Enter and maintain data within MRP systems Identify opportunities to improve customer service processes and provide feedback

What You'll Bring:

2+ years of experience in customer support or customer service roles 1+ years of experience with data entry and MRP or ERP systems 2+ years of experience managing multiple tasks, prioritizing workload, and communicating with customers

What Sets You Apart:

Strong product knowledge or ability to quickly learn technical product details Experience working cross-functionally with production or operations teams Excellent problem-solving skills and a proactive approach to customer satisfaction

Additional Information:

Upon offer of employment, the individual will be subject to a background check

Overtime:

May be required during peak periods

Lifting Requirements:

Minimal Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with

F-1 OPT STEM

work authorization status.