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Customer Service Representative
Job
Terra Universal Inc
Fullerton, CA (In Person)
$47,840 Salary, Full-Time
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Job Description
Customer Service Representative 3.4 3.4 out of 5 stars Fullerton, CA 92831 $19
- $27 an hour
- Full-time Terra Universal Inc 76 reviews $19
- $27 an hour
- Full-time Terra Universal, a leading U.
General Job Responsibilities:
Operate switchboard and transfer incoming phone calls to appropriate representative Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer as necessary on their existing projects Escalates cases to supervisor when necessary and appropriate Keeping records of customer interactions, transactions, comments, and complaints Supports all departments and performs many job duties involved with company operations Ensure customer satisfaction and provide professional customer support Additional projects and duties as assigned by management Occasionally cover receptionist position for incoming calls (remotely)Skills:
Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution Proficiency with Word, Excel, E-mail, Web Can type at a 50-WPM average Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity On time attendance Spanish speaking preferredMinimum Education and Experience:
High School Diploma or GED required; college degree preferred Minimum 2 years customer service experience. 5 years preferred.Job Type:
Full-time Pay:
$19.00- $27.