Find & Apply For Customer Service Representative Jobs in Fullerton, California

Company Overview SigmaGraft, Inc. is a medical device and biomaterials manufacturer specializing in innovative dental and orthopedic bone regeneration products. We provide high-quality bone grafting materials, collagen membranes, and other regenerative solutions to dental professionals, healthcare providers, and distributors throughout the United States and international markets. We are seeking a motivated, detail-oriented, and customer-focused Customer Service & Trade Show Support Specialist to join our growing team. This position primarily focuses on providing exceptional customer service, supporting daily sales operations, maintaining strong customer relationships, and assisting with the planning and execution of domestic and international trade shows, conferences, and educational events. The ideal candidate is highly organized, communicates effectively, works well in a team environment, and is comfortable managing multiple responsibilities in a fast-paced medical device environment. Key Responsibilities Customer Service & Sales Support Provide outstanding customer service to existing and prospective customers via phone, email, and other communication channels. Respond promptly and professionally to customer inquiries regarding products, pricing, availability, orders, and shipping. Process customer orders, prepare quotations, and coordinate order fulfillment with internal departments. Maintain accurate customer information, order records, and communication history in the company's CRM/ERP system. Assist customers with product information, recommendations, and general technical inquiries. Follow up with customers regarding orders, backorders, deliveries, and outstanding requests. Coordinate with the sales team to support customer accounts and identify potential business opportunities. Handle customer complaints, returns, and product-related concerns professionally, following company procedures. Build and maintain strong customer relationships to ensure a high level of customer satisfaction and retention. Trade Show & Event Support Assist with the planning, coordination, and execution of domestic and international dental trade shows, exhibitions, conferences, and educational events. Coordinate trade show logistics, including registration, booth materials, product samples, promotional items, and shipping arrangements. Prepare and organize marketing materials, product catalogs, brochures, and promotional supplies for events. Communicate with event organizers, vendors, and internal departments regarding exhibition requirements and deadlines. Assist with booth setup, product displays, event preparation, and post-event coordination. Represent SigmaGraft professionally at trade shows and assist with customer engagement, product inquiries, and lead collection. Maintain organized records of event contacts, sales leads, and follow-up activities. Coordinate with the sales and marketing teams to ensure timely follow-up with potential customers following events. Support company-sponsored educational programs, webinars, hands-on courses, and other promotional activities. Travel domestically and internationally when required to support company events. Administrative & Operational Support Assist with daily sales administration, documentation, and reporting. Coordinate with shipping, inventory, accounting, and sales departments to ensure smooth customer operations. Monitor and follow up on pending customer orders and outstanding issues. Maintain accurate records of sales activities, customer interactions, and event-related expenses. Support other administrative and operational responsibilities as assigned. Required Qualifications Previous experience in customer service, sales support, or account coordination. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines. Proficiency in Microsoft Office, including Excel, Word, and Outlook. Strong problem-solving skills and a customer-first mindset. Ability to work independently and collaboratively with different departments. Professional, friendly, and positive attitude. Willingness to travel domestically and internationally as needed. Ability to work full-time on-site at our Fullerton, California office. Preferred Qualifications Experience in the dental, medical device, healthcare, or biomaterials industry. Knowledge of dental implants, bone grafting products, or regenerative dental materials. Previous experience supporting trade shows, conferences, or corporate events. Familiarity with CRM/ERP systems, particularly Odoo. Experience with order processing, sales coordination, and customer account management. Bilingual or multilingual communication skills are a plus. Experience coordinating with international customers or distributors. Ideal Candidate We are looking for someone who: Takes ownership of responsibilities and follows through on commitments. Demonstrates excellent customer service and communication skills. Is proactive in identifying and resolving customer issues. Is detail-oriented and highly organized. Can manage customer service responsibilities while supporting multiple events and projects. Works effectively with sales, marketing, shipping, and management teams. Is willing to learn about our products and grow professionally within the company.

Work Location & Schedule Job Type:

Full-Time Location:

Fullerton, California Work Arrangement:

On-site (remote work is not available)

Travel:

Domestic and international travel may be required for trade shows, exhibitions, and company events. Why Join SigmaGraft? At SigmaGraft, you will have the opportunity to work with a growing medical device manufacturer serving customers worldwide. This position offers hands-on experience in customer service, sales operations, international business, and trade show coordination within the dental and regenerative biomaterials industry. We value teamwork, accountability, initiative, and a commitment to delivering exceptional service to our customers. Apply today to join the SigmaGraft team!

Job Type:

Full-time Pay:

$20.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Experience:

Customer service: 2 years (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location:

In person