Customer Service Representative II

Customer Service Representative II Tireco, Inc - 3.4 Gardena, CA Job Details $28 - $29 an hour 2 days ago Qualifications Customer relationship building Client relationship development Typing 10 key typing Full Job Description

ESSENTIAL RESPONSIBILITIES

Manages and documents inbound and outbound calls in a friendly and professional manner Receives orders via telephone and email and enter into our NetSuite system with impeccable accuracy Performs routine follow-up and maintenance on all open orders and client requests received both internally and externally via telephone and email Promotes Brand/Tread specials to existing customers when applicable Communicates and strategizes daily with assigned Outside Sales Team Provides support as needed to our Outside Sales Team Probes for business needs, assess the clients' expectations, and address accordingly Analyzes client sales trends with the expectation of providing suggestions and solutions Fluent with the Tireco E-Commerce website Possesses a strong knowledge of all Tireco controlled products, features, benefits, warranties, sizing, application and is able to effectively communicate these in a compelling way Creates and maintains customer login within Tireco E-Commerce website, with impeccable accuracy Communicates with all departments regarding timely order release, pricing and shipping requirements, and any other special needs Maintains department reference guides for all clients with the most current account information Trains backup personnel, when necessary

REQUIRED QUALIFICATIONS AND SKILLS

High School Diploma / G.E.D. or equivalent experience 2+ years of experience in a similar or related position Ability to type 30 WPM and 10-Key Experience building relationships with internal and external customers Tenacity to handle rejection and continue with a positive attitude

COMPETENCIES

Customer Focus Excellent Communication Professionalism Highly Organized Goal Oriented Teamwork Commercial Awareness