Responsibilities:

Respond to inbound member and participant inquiries by phone and email, providing timely and attentive assistance related to services, programs, and events.
Process registrations, cancellations, refunds, and related order entry tasks while keeping records current and accurate.
Coordinate administrative details for conferences, webinars, and educational sessions to help ensure smooth execution from preparation through follow-up.
Review schedules, presentation materials, digital event content, and program information to confirm accuracy and consistency before distribution.
Gather and organize speaker profiles, headshots, award details, and program descriptions for use in event communications and collateral.
Assist with purchasing and tracking event materials such as signage, branded items, awards, and other supplies needed for organizational activities.
Schedule and support chapter leadership training activities, including participant communication and follow-up.
Provide logistical and customer service support before, during, and after events to help create a positive experience for attendees, members, and volunteers.

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