Full Job Description Job Title:

Parts and Service Customer Representative Location:

Gardena, CA Company:

Sharp Industries Employment Type:

Full-Time About Sharp Industries:

Sharp Industries is a leading provider of precision machinery and industrial solutions, known for our commitment to quality, innovation, and customer satisfaction. With decades of experience serving a wide range of industries, we pride ourselves on delivering reliable equipment and exceptional support to our clients.

Position Overview:

We are looking for a dedicated and customer-oriented Parts and Service Customer Representative to join our team. This role is essential in ensuring our customers receive timely and accurate support for their parts and service needs. You will be the primary point of contact for inquiries, orders, and service coordination, helping maintain Sharp Industries' reputation for excellence.

Key Responsibilities:

Respond to customer inquiries via phone and email regarding parts and service needs
Assist customers with parts identification, availability, and ordering
Respond to service-related inquiries and schedule technician appointments
Input and maintain all service calls within SAP
Process orders, returns, and warranty claims efficiently
Maintain accurate records of customer interactions and transactions
Collaborate with internal departments to ensure smooth service delivery
Provide product and service information with professionalism and clarity
Resolve customer issues with a focus on satisfaction and long-term relationships

Qualifications:

5+ years of experience in customer service, preferably in a technical or industrial setting
Strong communication and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Familiarity with inventory and order management systems
Technical knowledge of machinery or industrial equipment is a plus
Proficiency in Microsoft Office and SAP Business One Why Join Sharp Industries?
Competitive compensation and benefits
Opportunities for professional growth and advancement
Supportive and collaborative team environment

Pay:

$22.00 - $26.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

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