We're looking for a friendly, organized, and dependable Office & Customer Service Assistant to join our team in Gilroy! Previous customer service experience is required for this position, with email or online customer support experience strongly preferred. While we will provide training on our specific systems, products, and processes, we're looking for someone who already has experience communicating with customers, handling questions or concerns, and providing great customer service. This is an in-office position with a primary focus on customer service. You'll be responsible for responding to customer emails and messages, assisting with order-related questions and issues, and making sure our customers receive friendly and timely support. Because we're a small, close-knit team, this role will also include general office and operational responsibilities as needed.

Responsibilities include:

Responding to customer emails and messages in a friendly and timely manner Assisting with order questions, shipping issues, returns/exchanges, product questions, and other customer concerns Learning our products and policies so you can confidently assist customers Printing and preparing shipping labels for our fulfillment team as needed Assisting with basic order processing and other operational tasks during busy periods Keeping the office and workspace clean, tidy, and organized Working with our fulfillment team to resolve order-related issues Helping with other general office tasks as needed Being flexible and willing to jump in where needed, especially during busy seasons This is an on-site position at our Gilroy, CA location.

Pay:

From $20.00 per hour Expected hours: 10.0 - 40.0 per week

Work Location:

In person