Customer Service Vaco $24 - $25 / Hour United States, California, Glendale Oct 30, 2026

Customer Service Specialist Location:

Glendale, CA Industry:

Legal Services Pay:

Up to $25/hr

Employment Type:

Temp-to-Hire Schedule:

Monday-Friday, 9:00 AM-5:30

PM Work Arrangement:

100% On-Site Position Overview We are seeking an outgoing and personable Customer Service Specialist to serve as an initial point of contact for prospective clients. This is a high-volume, phone-based customer service position focused on contacting leads, asking questions, gathering information, completing initial screenings, and providing a positive first impression. The role involves significant outbound calling and follow-up, so candidates should genuinely enjoy being on the phone and communicating with new people throughout the day. Legal experience is not required. Key Responsibilities Make high-volume outbound calls and respond to inbound inquiries

Handle approximately 50-100 calls per day

Follow established scripts and questionnaires to gather detailed information

Ask appropriate questions and accurately document responses

Conduct initial screenings of prospective clients

Follow up through calls, voicemails, and text messages

Make multiple follow-up attempts when necessary to reach prospective clients

Provide friendly, professional, and compassionate customer service

Accurately document interactions and client information in the CRM

Assist with locating or reconnecting with clients when needed

Coordinate with the intake and retainer teams to move qualified prospects forward

Maintain accuracy and professionalism in a fast-paced environment

Qualifications 3+ years of customer service, call center, intake, or similar experience preferred

Strong experience handling a high volume of phone calls

Comfortable making outbound calls throughout the day

Excellent verbal communication and active-listening skills

Friendly, energetic, and professional phone presence

Strong attention to detail when collecting and entering information

Excellent follow-up and organizational skills

Comfortable following established scripts and processes

Ability to remain professional during difficult or sensitive conversations

No degree required

Bilingual English/Spanish is a plus

Preferred Experience

Call center or high-volume customer service

Customer intake or enrollment

Outbound customer outreach

Legal intake

Salesforce or Litify

CRM-based customer tracking

Phone and text-based customer service By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of

Ontario, Canada:

Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.

Virginia residents may access our state specific policies here.

Residents of all other states may access our policies here.

Canadian residents may access our policies in English here and in French here.

Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations;

other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses. Notify me of jobs like this

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