Customer Service Rep Vaco $24 - $25 / Hour United States, California, Glendale Nov 07, 2026

Customer Service Specialist Location:

Glendale, CA Industry:

Legal Services Pay:

Up to $25/hr

Employment Type:

Temp-to-Hire Schedule:

Monday-Friday, 9:00 AM-5:30

PM Work Arrangement:

100% Onsite Position Overview We are looking for an outgoing, personable, and customer-focused Customer Service Specialist to join a growing team in Glendale. This is a high-volume, phone-based customer service role for someone who genuinely enjoys talking to people, building rapport, answering questions, and providing a positive customer experience. You will serve as one of the first points of contact for prospective clients and help guide them through the initial stages of the process. Legal experience is not required. The team is much more focused on finding someone with a strong customer service background, a great personality, and confidence communicating with people throughout the day. Key Responsibilities Handle a high volume of inbound and outbound customer calls

Reach out to prospective clients and provide a friendly, professional first impression

Ask questions and gather basic information using established guidelines

Listen carefully to customer needs and accurately document information

Follow up with customers through phone calls, voicemails, and text messages

Maintain consistent communication and follow-through

Enter and update customer information within the CRM

Answer questions and direct customers to the appropriate team member

Assist with reconnecting with customers when additional follow-up is needed

Work closely with the broader customer service and intake team

Maintain professionalism and compassion during sensitive conversations

What We're Looking For

Previous customer service experience, ideally in a phone-heavy or high-volume environment

Someone who is naturally outgoing, friendly, personable, and engaging

Comfortable spending a large portion of the day talking with customers

Strong phone presence and active-listening skills

Excellent verbal communication

Strong attention to detail and follow-through

Comfortable making outbound calls

Able to build rapport quickly with different personalities

Positive attitude and strong team mentality

Organized and able to manage multiple conversations and follow-ups

Comfortable learning scripts, systems, and established processes

Bilingual English/Spanish is a plus

No degree required

No legal experience required By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of

Ontario, Canada:

Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.

Virginia residents may access our state specific policies here.

Residents of all other states may access our policies here.

Canadian residents may access our policies in English here and in French here.

Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations;

other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses. Notify me of jobs like this