Customer Service Representative - Bilingual Spanish Personal Injury Law Firm | Full-Time RA & Associates, APC is a fast-growing personal injury law firm seeking a motivated, personable, and dependable Bilingual Customer Service Representative to join our team. This is an excellent opportunity for someone who enjoys helping people, communicates confidently, and thrives in a fast-paced, high-volume call environment . As one of the first points of contact for prospective clients, you will play an important role in creating a positive first impression and connecting individuals with the right members of our team. Schedule Full-time | 40 hours per week 5 days per week, 8-hour shifts Availability required Monday through Sunday Weekend availability is required Scheduled workdays will vary What You'll Do Answer incoming calls promptly, professionally, and with empathy. Speak with prospective clients and gather important information about their potential cases. Conduct initial screenings and identify qualified potential leads. Maintain accurate and detailed call notes and records. Route qualified prospective clients to the appropriate Intake team members. Deliver a welcoming and professional experience on every call. Participate in team meetings and ongoing training. Provide general administrative support as needed. What We're Looking For Bilingual in English and Spanish - required Excellent verbal and written communication skills. Strong active listening and interpersonal skills. Professional, friendly, and confident phone presence. Ability to manage a high volume of calls while maintaining excellent service. Strong organization, time management, and attention to detail. Reliable, punctual, and team-oriented. Ability to multitask and remain composed in a fast-paced environment. Preferred Experience Previous experience in a call center, customer service, intake, or legal environment is a plus, but we value candidates who are motivated, dependable, and eager to learn. Benefits Health insurance Dental insurance Vision insurance Paid sick time 401(k) matching Free parking Join Our Team If you're a people person who enjoys communicating, helping others, and being part of a growing team , we'd love to hear from you. Apply today and grow your career with RA & Associates, APC.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Experience:

Call Center Agent:

1 year (Required)

Customer Service:

1 year (Required)

Language:

Spahish (Required) Ability to

Commute:

Glendale, CA 91203 (Required)

Work Location:

In person