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Bilingual Customer Service
Job
AppleOne
Goleta, CA (In Person)
$48,880 Salary, Full-Time
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Job Description
Job Summary A growing organization in Goleta, CA is seeking a Bilingual Customer Service Specialist for a temp-to-hire opportunity. This role is ideal for a customer-focused professional who enjoys high-volume calling, problem solving, and helping customers receive accurate, timely support. The Bilingual Customer Service Specialist will serve as a key point of contact for customers, providing professional phone support, answering questions, documenting interactions, and helping resolve service-related concerns. This is a great opportunity for someone with 3-5 years of customer service or call center experience who is looking for stability, a positive team environment, and the potential to grow into a long-term role. Candidates who thrive in this position are patient, organized, clear communicators, and comfortable managing a steady flow of inbound and outbound calls. The work environment is well-suited for someone who values teamwork, supportive leadership, and the opportunity to make a direct impact on the customer experience. Key Responsibilities
- Handle a high volume of customer calls in a professional, courteous, and efficient manner.
- Provide bilingual customer support by answering questions, resolving concerns, and directing customers to the appropriate resources.
- Accurately document customer interactions, call details, account updates, and follow-up actions.
- Research customer issues and coordinate with internal teams to provide timely resolutions.
- Maintain a positive customer experience while meeting call quality, productivity, and service expectations.
- Support general call center and customer care functions as needed. Compensation and Benefits
- Pay range: $22 to $25 per hour.
- Job type: Temp-to-hire.