Customer Service Representative (Floater)

• As Needed
• Southwest Self Storage
• 3.

3 Grand Terrace, CA Job Details Part-time $19 an hour 1 hour ago Benefits On-the-job training Opportunities for advancement Qualifications Customer communication Teamwork Property maintenance Organizational skills Full Job Description About the

Position:

As a Customer Service Representative, you will take the lead on ensuring that all our customers and tenants have an excellent experience from the moment they inquire about storage to when they move out. Reporting to the Facility Manager, you will work both alongside staff and independently. You will be successful if you enjoy a hands-on approach, take initiative, and are comfortable pivoting between customer service and property upkeep to get things done.

Compensation & Benefits:

Pay:

$19.00/hour

Bonus Opportunities:

Bonus per move-in

Schedule:

• As Needed
• Monday

•

Sunday Hours:

Vary by site and day

Our Locations:

A Storage Place

• Barton, 26419 Barton Rd, Redlands, CA 92373 A Storage Place
• Yucaipa , 35056 County Line Rd, Yucaipa, CA 92399 A Storage Place
• Grand Terrace, 21971 De Berry St, Grand Terrace, CA 92313 A Storage Place
• Van Buren, 21999 Van Buren St Suite 6, Grand Terrace, CA 92313 Pac-It-Away Storage-Rialto, 1610 S Riverside Ave Suite 103, Rialto, CA 92376 A Storage Place-Norco , 1625 Hamner Ave, Norco, CA 92860 A Storage Place
• La Sierra, 4188 Pierce Street, Riverside, CA 92505 A Storage Place
• Magnolia , 12811 Magnolia Ave, Riverside, CA 92503 A Storage Place
• Palm, 6289 Palm Ave, Riverside, CA 92506 Arlington Self Storage, 9660 Arlington Ave, Riverside, CA 92503 Sunnymead Self Storage, 14125 Indian Street, Moreno Valley, CA 92553 Alessandro Self Storage , 21941 Alessandro Blvd, Moreno Valley, CA 92553

What You Will Do:

Office and Customer Service Cultivate leads and inquiries by determining customer needs, making recommendations, and discussing features, amenities, sizes, and pricing. Manage customer accounts and resolve customer complaints, concerns, and inquiries in a timely manner. Conduct property tours and employ sales techniques to show the value of our services. Build effective relationships and trust with customers and potential customers by listening to their needs and educating them about the storage sizes, products, and services that are most appropriate to their situation. Perform general office duties, including opening and closing the office, generating reports, cash drawer reconciliation, filing, e-mail correspondence, data entry, and answering phones. Property Upkeep and Maintenance Ensure safety and security of the property by conducting daily walk-throughs and lock checks. Perform unit turnover procedures to ensure that units are clean, in working order, and rent ready. Maintain the physical condition and appearance of the property and outside perimeter by sweeping and mopping hallways, cleaning trash and debris around the property, ensuring property fixtures are in working condition, and performing light landscaping. Perform other light maintenance duties as needed.

Your Qualifications:

Excellent customer service skills. Strong organizational skills; able to manage priorities. Ability to work independently and as a member of a team. Ability to effectively communicate with people at all levels and from various backgrounds. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. A positive attitude and a strong desire to learn and grow. Prior self-storage experience a plus, but not required. Bilingual a plus.

Physical Demands and Work Environment:

Frequently required to stand, walk, sit, climb, balance, bend, stoop, kneel or crawl. Continually required to talk or hear. Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. Occasionally required to lift/push/carry items up to 50 pounds. Frequent exposure to outside weather conditions.

About Us:

We are a growing, family-owned, self-storage and property management company with locations throughout Southern California and our Headquarters in San Diego, CA. We believe that our employees are our greatest asset, so we strive to provide an atmosphere that encourages collaboration, autonomy, diversity, and individual and team growth. Our employees are instrumental in the company's continued growth, so we ensure that they have the tools, training, and support necessary to be successful. We value promoting from within, and as we acquire new properties or as positions become available, there are opportunities to advance your career within the company.

Job Type:

Part-time Pay:

$19.00 per hour

Benefits:

On-the-job training

Work Location:

In person