Dental Call Center Representative

At City Dental Care , we're passionate about helping patients achieve confident, healthy smiles in a friendly and professional environment. We're expanding our team and looking for a Dental Call Center Representative to join our growing office. You'll play a key role in helping patients schedule their visits, follow up on treatment plans, and ensure every patient feels valued and cared for. Responsibilities Answer inbound calls promptly with warmth and professionalism Make outbound calls to schedule overdue checkups and pending treatments Follow up on missed appointments and cancellations Confirm and update patient information in our system (Dentrix experience is a plus) Explain office promotions, payment options, and help patients book their visits Track daily call goals and scheduling metrics Collaborate with the front desk and treatment coordinators to ensure smooth scheduling flow Qualifications 1+ year of dental or medical office experience preferred Excellent phone and communication skills Positive, confident, and goal-oriented personality Strong attention to detail and time management Familiarity with Dentrix or other dental software is a plus Bilingual (English/Spanish) a plus Schedule & Pay Full-time (Monday-Friday, occasional Saturday rotation) Competitive hourly pay (depending on experience) Bonus opportunities based on scheduled and completed appointments Room for growth within our expanding dental group Why You'll Love Working Here Supportive, upbeat team culture Clear structure, coaching, and growth opportunities Fun office events and staff appreciation days The chance to make a real difference in patients' lives How to Apply Submit your resume and a short note about why you'd be a great fit for our team. We're interviewing immediately — apply today!

Job Type:

Full-time Pay:

From $23.74 per hour Expected hours: No less than 30 per week

Benefits:

Employee discount Flexible schedule Health insurance Paid time off Referral program

Work Location:

In person