Requirements / Qualifications

THE POSITION

The job of Client Support Analyst is done for the purpose/s of providing training, client support and analysis for the implementation and operation of student demographic, financial, human resources, payroll and other software; and serving as a technical advisor to ACOE staff and client district personnel.

LOCATION

313 W. Winton Ave. Hayward, CA 94544

TYPICAL DUTIES:

Collaborates with a variety of internal and external parties (e.g. school district officials, other staff, software providers, outside agencies, etc.) for the purpose of establishing and maintaining collaborative customer service relationships and ensuring project success. Develops software demonstrations and documentation for presentations to staff for the purpose of marketing the utilization of software applications to potential users. Develops and prepares a wide variety of complex materials (e.g. application documentation, training materials for new procedures, changes to existing procedures, flow charts, user guides, notices, etc.) for the purpose of documenting activities, providing written reference and/or conveying information. Establishes environments for use in application data testing for the purpose of emulating production environments and ensuring that defined requirements meet expected functionality. Monitors client use of database systems activities and performance for the purpose of identifying needs for additional client training and ensuring compliance with accepted industry standards, established ACOE standards, policies and procedures.

SEE FULL JOB DESCRIPTION FOR MORE INFORMATION MINIMUM QUALIFICATIONS

Experience:

Four (4) years related experience of increasing responsibility and/or training.

Education:

Associate's degree in Business Administration, Information Technology or related field.

Equivalency:

Equivalent combination of education and experience.

APPLICATION DEADLINE

Thursday, August 20th, 2026 at 11:59 p.m.

APPLICATION REQUIREMENTS

The EdJoin Online Application and materials must be received by the final application filling date. Late EdJoin Online Applications will not be accepted.

THE FOLLOWING APPLICATION MATERIALS ARE DESIRED

1. Completed EdJoin Online Application 2. Resume 3. Cover Letter

APPLICATION SCREENING & EXAMINATION PROCESS

A review of the candidates' EdJoin Online Applications to verify possession of minimum qualifications. Those candidates who complete the EdJoin Online Application and who possess the minimum qualifications for the class will move on to the next step in the examination process. Those invited to participate will be notified via email of the date, time, and place of the examinations. We reserve the right to make changes to the announced examination components.

THE PROCESS IS AS FOLLOWS

1. Application Review…………………………………………………………...

PASS/FAIL 2.

Written Examination……………………………………………...……..…...Friday, August 28th, 2026 3. Technical Oral Interview...……………………………………...……..….....Thursday, September 3rd, 2026 4. Final Interview…………………………………………………………..........TBD •This eligibility list is valid for 6 months. Must apply using EDJOIN link below: https://www.edjoin.org/Home/JobPosting/2258352

Job Type:

Full-time Pay:

$8,598.76 - $10,453.50 per month

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

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