Key Responsibilities (but not limited to): Customer Order Management

• Provide world-class customer service through positive interaction and timely response to inquiries.
• Retrieve and review customer purchase orders for accuracy (part number, revision, price) and resolve discrepancies.
• Enter customer orders accurately in the ERP system to drive supply/demand.
• Flag and manage special requirements such as FAI, price checks, and drawing/BOM requests; place orders on hold until resolved.
• Monitor customer purchase orders within 48 hours of receipt via portal/gateway or email.
• Review and analyze customer need date shifts, update ERP and customer portals, and communicate changes to internal teams.
• Coordinate shipment release and work with the shipping department to ensure timely delivery.
• Communicate early shipments, delays, and revised dates to customers timely, update ERP and portals accordingly.
• Assist with Accounts Receivable issues as needed. Production Expediting
• Monitor and expedite job orders on the production floor to meet customer requirements and on-time delivery goals.
• Coordinate with production, planning, and shipping teams to prioritize urgent orders and resolve delays.
• Update and maintain job status in ERP systems to provide accurate and timely information to stakeholders.
• Escalate critical issues impacting production timelines and collaborate with supervisors for corrective actions. Consignment Inventory Management
• Manage customer consignment inventory by monitoring min/max levels and replenishing stock as needed.
• Analyze usage trends and adjust min/max settings to optimize inventory levels and prevent stockouts or excess.
• Collaborate with production floor and Inventory/Shipping teams to ensure timely replenishment of consignment stock.
• Prepare and distribute reports on consignment inventory status and performance metrics.
• Upload information to customer Portal when required. Performance Monitoring & Continuous Improvement
• Monitor backlog reports daily and follow up on orders nearing ship date to meet OTD (On-Time Delivery).
• Review vendor scorecards and OTD metrics, suggest improvement plans as needed.
• Review customer OTD metrics and request adjustments when necessary.
• Support continuous improvement initiatives by identifying recurring delays or inventory discrepancies and recommending process enhancements.
• Attend and actively participate in meetings related to operations and customer service.

Essential Skills:

Customer Service Skills:

Proven ability to build and maintain positive relationships with internal and external customers.

Problem-Solving:

Strong analytical and decision-making skills to resolve complex issues quickly and effectively.

Communication:

Excellent verbal and written communication skills; ability to convey information clearly across teams and customers.

ERP/MRP Knowledge :

Hands-on experience with ERP systems (Epicor preferred) and understanding of MRP principles.

Technical Skills:

Proficient in Microsoft Office Suite (Excel, Outlook, Word); ability to work with portals and reporting tools.

Work Style:

Ability to work independently with minimal supervision while thriving in a collaborative team environment.

Adaptability:

Calm under pressure, able to manage multiple priorities in a fast-paced setting.

Industry Knowledge:

Familiarity with manufacturing processes; semiconductor industry experience is a plus.

Inventory Management:

Understanding of consignment programs and min/max inventory control preferred.

Technology Awareness:

Knowledge of AI concepts and basic coding skills is a plus for process automation and reporting enhancements.

Qualifications:

• Associate degree or higher preferred; equivalent work experience accepted.
• Minimum 2+ years in customer service, order management, or manufacturing environment.

Compensation / Benefits

• Competitive Salary, 401K
• Medical, Dental, Vision, Life Insurance for all Full Time employees

Other:

Work Environment & Physical Demands:

• Ability to sit for extended periods to operate a computer (emails, MS teams…etc).
• Frequent walking on the manufacturing floor to monitor and expedite job orders.
• Ability to stand for short periods and occasionally perform light lifting (up to 20 lbs).
• Comfortable working in both office and production environments, including exposure to moderate noise and temperature variations.

PLEASE NOTE RELOCATION PACKAGE/ASSISTANCE IS NOT AVAILABLE AT THIS TIME NOTE

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Pay:

$73,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person