Client Service Representative

Client Service Representative Hercules Pet Hospital Hercules, CA | Full-time $20-$25 per hour Hercules Pet Hospital is a modern, well-equipped facility where our team practices high-quality medicine with the tools to back it up. As the only veterinary hospital in Hercules, we've built deep roots and a great reputation in our community, serving loyal clients from Hercules, Pinole, El Sobrante, Rodeo, and Crockett. Our team runs on open communication, transparency, and a light-hearted spirit that makes each day both fulfilling and fun. We are seeking a Client Service Representative (CSR) who enjoys working in a supportive, collaborative environment and is eager to develop their veterinary and customer skills alongside a welcoming, committed team. Schedule Monday - Friday, 8:30am-5:30pm Key Responsibilities Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, scheduling appointments, and providing exceptional customer service. Perform client check-in and check-out, including collecting patient information, processing payments, and maintaining accurate medical records and documentation. Ensure seamless communication between the front and back of the hospital by coordinating information between clients, veterinarians, and support staff. Provide clear and compassionate client education regarding treatment plans, estimates, discharge instructions, and follow-up care. Coordinate patient flow, appointment scheduling, and daily workflow to support efficient hospital operations and continuity of patient care. Communicate client concerns, patient updates, and scheduling changes promptly to the appropriate medical team members while supporting a collaborative work environment. Support a variable caseload and adapt to changing hospital needs while maintaining professionalism, organization, and a high standard of client service. About You Strong customer service experience with excellent communication skills; prior veterinary medicine experience is preferred but not required. Eager to learn, grow, and develop new skills in a fast-paced veterinary environment. A collaborative team player who is always willing to jump in, support colleagues, and contribute wherever needed. Benefits Shared impact bonus resulting from hospital profitability 50% discounts on care for all teammate pets •exclusions apply + free clinical exams Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs 401(k) with 100% company match up to 4% Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility Employer-paid life and AD&D insurance to protect what matters most Short-term and long-term disability coverage to protect your income if life throws you a curveball. Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones . Company provided access to Calm app and Talkspace therapy services Paid time off, sick leave, and paid holidays to support your work-life balance Consistent growth opportunities to advance your career Annual engagement surveys so your voice shapes our workplace culture and policies Annual event to celebrate and recognize our wonderful teams Why Join Hercules? . Enjoy a fun, positive workplace culture. We believe in working hard while having fun—our team enjoys joking and laughing together, celebrating wins, and bonding over regular snack and coffee runs. Every day is different. If you thrive in a fast-paced environment, you'll love the variety our hospital offers. No two days are the same, providing opportunities to learn, grow, and stay engaged. Work alongside a motivated team. Our hospital is made up of passionate, driven professionals who are committed to supporting one another and delivering outstanding care to our patients and clients. AAHA-accredited hospital. Be part of a team that upholds the highest standards of veterinary medicine and is committed to continuous improvement and quality patient care. Grow your career in a collaborative environment. Whether you're building your skills or expanding your experience, Hercules offers a supportive workplace where teamwork, communication, and professional development are valued. If you're ready to join a supportive team where your role truly makes a difference, we'd love to hear from you.