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LM
La Mesa Sinclair
Service Advisor
Career Insights for Automotive Customer Service Representative
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Based on California data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$60,768 / year median in California
+8% projected growth
Job Description
Service Advisor La Mesa Sinclair La Mesa, CA Job Details Part-time | Full-time From $18 an hour 18 hours ago Benefits 401(k) 401(k) matching Qualifications Customer communication Service scheduling Mechanical repair Experience working in the automotive repair industry Attention to detail Vehicle maintenance Problem-solving Computer skills Automotive diagnostics Dealership experience Full Job Description Job Summary We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional customer service while effectively communicating their automotive needs to our technicians. This role requires a strong understanding of automotive repair processes and the ability to upsell services based on customer requirements. Duties Greet customers promptly and professionally, assessing their automotive service needs. Accurately document customer concerns and vehicle issues for the service team. Provide detailed estimates for repairs and services, ensuring transparency with customers. Coordinate with mechanics and technicians to relay information about repairs and timelines. Upsell additional services based on customer needs and vehicle condition, including brake repair, tire service, and alignment. Maintain an organized workflow in the service department, ensuring timely completion of services. Follow up with customers regarding their vehicle status and any additional recommendations. Handle customer inquiries and resolve any issues or complaints in a professional manner. Requirements Proven experience in an automotive service environment, preferably as a Service Writer or similar role. Strong mechanical knowledge with experience in auto body repair, dealership operations, or as a mechanic. Familiarity with automotive diagnostics and repair processes is essential. Excellent customer service skills with the ability to communicate effectively with diverse clientele. Experience in upselling services and products related to automotive maintenance is preferred. Ability to work in a fast-paced environment while maintaining attention to detail. Proficient in using computer systems for documentation and scheduling purposes. If you possess a passion for the automotive industry and are committed to providing outstanding service, we encourage you to apply for this exciting opportunity as a Service Writer!