Job Overview Provides customer service support and maintenance for existing law firm accounts, captures new business, and ensures the highest level of service is delivered to our clients.

SCOPE:

Approximately 40% of the work will be performed in the office, with the remainder conducted in the field. A basic understanding of the healthcare industry is required.

RESPONSIBILITIES

Develop new business opportunities through field work and sales networking. Perform proactive telephone and field calls to established and assigned accounts and review attorney accounts. Assessing client satisfaction with center performance and staff services, and inventorying supplies (trinkets and marketing folders). Ensure the client has contact information to refer business and for any questions. Conduct lunch meetings and onsite client presentations to law firms. Handle quality control issues promptly and professionally. Report problems and client feedback to upper management for follow-up and resolution. Present the clinic to existing and prospective clients through service presentations. Participate in quarterly sales meetings, special functions, and company events. Convert previous customers into active accounts by overcoming objections. Conduct maintenance calls to prospective accounts acquired through field work and sales networking. Meet specific objectives and goals regarding client contact (maintenance calls as well as calls to prospective clients). Perform account maintenance by visiting and maintaining good communication with new and existing law firms. Create personal client objectives and provide weekly and monthly accountability to upper management. Maintain knowledge of our company programs, services, and resources available to clients.

QUALIFICATIONS

2- or 4-year college degree, or equivalent experience in a health-related field. Previous customer service and/or sales experience required. Professional appearance and above-average interpersonal skills. Excellent verbal and written communication skills. Strong negotiating and customer service skills. Proficiency with computer applications such as Word and Excel. Reliable vehicle with a valid driver's license and current insurance. Familiarity with personal injury cases and the treatments that medical office provides

Pay:

From $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person