Client Care Representative

Client Care Representative Aspire Veterinary Center La Palma, CA Job Details Part-time | Full-time $17 - $25 an hour 2 hours ago Qualifications Spanish Animal hospital experience Employee relationship building English Veterinary clinic experience High school diploma or GED Medical administrative support Cash register operations Data entry Multi-line phone systems Payment processing in medical billing systems Full Job Description Client Care Representative

ASPIRE VETERINARY CENTER 30

Centerpointe Drive (Suite 6) La Palma, CA 90623 (657) 252-8818 ASPIRE

VETERINARY CENTER

is looking to hire an experienced full-time or part-time Client Care Representative to join our team. Job Summary The Client Care Representative plays a critical role in our hospital's success. They will work alongside our Veterinarians, Veterinary Technicians, Veterinary Assistants to provide excellent care for our clients and their pets. The Client Care Representative is the key client-facing representative of our team and is responsible for handling front office reception and administrative duties. Key Responsibilities Check clients in and out. Monitor client flow from check in to discharge. Manage a multi-line phone system and appointment scheduler. Answer and triage phone calls from clients. Schedule and confirm appointments. Provide clients with appointment reminders and special instructions. Perform client call backs. Place outbound calls for follow-ups. Email and manage online communications. Process and balance payment transactions (credit card charges, cash receipts). Generate and explain client treatment plans and estimates. Answer client inquiries regarding our products and services. Educate clients on over-the-counter products and medications. Assist in maintaining the cleanliness of client areas (waiting area, front desk). Manage record requests between other hospitals and specialty practices. Data entry into practice management software. Manage electronic medical records, charts, reports, and correspondence. File, fax, and/or make copies of documents. Assist in stocking and maintenance of the hospital. Fill prescriptions (handling and counting medications in a pharmacy setting). Call in prescriptions to pharmacies. Our Ideal Candidate Friendly, outgoing, and compassionate. Highly motivated, professional, detail oriented. Reliable, punctual, and highly organized. Clear, concise, and accurate oral and written communication skills. Strong interpersonal communication and relationship-building skills (team player). Strong problem-solving skills. Ability to multi-task and prioritize tasks. Ability to learn basic veterinary medical terminology and concepts. Proficiency in office technology, information systems, and Microsoft Office software. Three years of client care-related experience. Bilingual (English/Spanish or English/Korean) is a plus. Familiarity with veterinary practice management software (i.e. DaySmartVet) is a plus. Minimum Qualifications/Requirements High school diploma, GED or equivalent combination of education and experience. Knowledge of clerical procedures (i.e., data entry, payment processing). Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.

Benefits Salary:

$17 to $25 per hour. Wages based on experience. Pet care benefits. Staff trainings and education. Closed on all major US holidays. Safe, fun, professional work environment. Our staff is made up of friendly, caring, well trained professionals who pride themselves on providing excellent care for our clients and their pets. At

ASPIRE VETERINARY

CENTER, we strive to maintain a positive work/life balance for our employees as well as fairly compensate them for their valued work efforts. The right candidate will facilitate the doctor/client relationship, be highly motivated, have a good work ethic and bring a positive attitude to work every day. We are a family-owned animal hospital that believes in investing in our employees' growth while treating them like family. We offer a safe, fun, and professional work environment with an amazing team who truly loves what they do. If you would like an exciting career opportunity in the veterinary industry, please contact us today! We look forward to meeting you.

Job Types:

Part-time, Full-time Pay:

$17.00 - $25.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Veterinary clinic: 2 years (Required)

Work Location:

In person