Member Services Representative (Front Desk)

Job Summary We are seeking a polished and customer-focused Member Services Representative (Front Desk) to serve as the welcoming presence of our office. In this role, you will manage front desk operations while supporting a range of administrative and clerical functions that keep daily operations running smoothly. As the first point of contact for residents, guests, and vendors, you will play a key role in creating a warm, professional, and attentive experience. The ideal candidate thrives in a fast-paced environment and is known for delivering exceptional service, staying organized, and managing multiple priorities with ease. Strong attention to detail, sound judgment, proactive follow-through, and comfort with technology are essential. This is a full-time opportunity within a prestigious, self-managed private residential community near Laguna Beach. Responsibilities Greet visitors, members, and vendors warmly, ensuring they feel welcomed and comfortable upon arrival Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel with professionalism Handle incoming inquiries via phone, email, or in person with clear, timely communication and excellent customer service skills Process new escrows and tenant applications, including HOA document preparation and deposit and fee collection. Maintain front desk area by keeping it organized, tidy, and stocked with necessary supplies Receive mail and packages and send them to appropriate destinations in a timely manner. Support office operations by preparing and managing outgoing mail, maintaining accurate resident information, maintenance of office equipment, supply ordering, and other duties as assigned. Provide general office support including scanning, filing, data entry, proofreading documents, and managing correspondence. Assist Recreation/Events Coordinator with Community Events as needed. Perform other related duties and assignments as required in support of front office operations, the Director of Office & Member Services, and the Community Manager. Experience Previous office experience or clerical experience demonstrating strong organizational skills and attention to detail Proven customer service background with excellent phone etiquette and interpersonal skills Familiarity with multi-line phone systems and general office procedures Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook), and general computer literacy Ability to manage time effectively in a busy environment while maintaining professionalism and courtesy Compensation & Benefits We offer a competitive compensation package along with a comprehensive benefits program, including medical, dental, vision, paid time off, and retirement benefits. Apply This is a full-time position, serving a prestigious self-managed private residential community near Laguna Beach. If you take pride in delivering exceptional service and enjoy being the trusted first point of contact in a friendly, professional environment, we encourage you to apply. Join a team that values attention to detail, collaboration, and a high standard of service within a beautiful coastal community.

Pay:

$23.00 - $27.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person