Customer Service Associate - Non Business Accounts Job Summary We are seeking a dedicated and dynamic Customer Service Associate to join our team. The ideal candidate will possess strong communication skills, a passion for delivering exceptional client support, and the ability to handle diverse customer inquiries with professionalism and efficiency. As a Customer Service Associate, you will serve as the primary point of contact for clients, providing timely assistance, resolving issues, and ensuring a positive experience that fosters customer loyalty. Duties Customer Service Associate-Non BusinessAccounts-Corporate office Location Handle United States non-business accounts Follow up on orders Daily, weekly and monthly follow up with new accounts Log all correspondence into nutshell Call, text and email all accounts in territory every 14 days Build relationships with non-business accounts Process orders for accounts Send monthly newsletter Promote upcoming classes, Purely Clinicals and trade shows Qualifications Proven experience in customer service roles within call centers or client support environments. Multilingual skills are highly desirable to serve a diverse customer base effectively. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook is essential. Excellent communication skills—both written and verbal—are required for clear client interactions. Strong organizational skills with attention to detail in data entry and record keeping. Demonstrated ability to handle customer service problems with professionalism and tact. Experience in sales or upselling techniques is advantageous for enhancing client engagement. Knowledge of phone etiquette, outbound calling procedures, and customer support best practices is preferred. Join our team as a Customer Service Associate and play a vital role in delivering outstanding service that builds lasting relationships with our clients!

Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance

Work Location:

In person