Customer Service Representative LEDtronics Long Beach, CA Job Details Full-time $20 - $21 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Sales support Operator switchboards Phone communication Microsoft Office Administrative experience High school diploma or GED Office experience

Full Job Description Overview:

We are seeking a Customer Service Representative to support our sales and operations teams by providing professional, responsive service to our customers in a fast-paced office environment. This role is responsible for processing customer orders, handling incoming calls and emails, coordinating with internal departments, and ensuring accurate and timely order fulfillment. The ideal candidate will have prior office-based customer service experience, strong communication skills, and the ability to work independently in a professional business setting.

Position details:

Salary $20 - $21/hour. Full-time.

Note:

Company will be moving to 4035 Via Oro Ave, Long Beach, CA 90810 latest by mid-November. Until then, we are located at 23105 Kashiwa Court, Torrance, CA 90505 .

QUALIFICATIONS/REQUIREMENTS

High school diploma or equivalent and a minimum of 2 years of customer service representative experience. Experience in a busy office environment. Experience with a multiple line busy switchboard.​ MS Office experience Customer focused with excellent customer service skills. Professional presentation and demeanor. Strong verbal and communication skills. Must be a reliable and a conscientious team player. Detailed-oriented, able to work independently.

DUTIES AND RESPONSIBILITIES

Review/enter customer orders according to LEDtronics terms & conditions. Proofread orders to ensure customer orders are processed correctly. Respond to incoming phone calls/emails promptly and diligently with customers Resolve customer service issues within the department. Expedite orders with production in a timely manner. Contact customers with early/late shipments. Interact with and assist the Sales department. Answering/Screening phone calls Process samples. Managed/maintain key accounts. Filing and other administrative office tasks. Perform other duties as assigned.

Job Type:

Full-time Pay:

$20.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Office Environment:

1 year (Required)

Customer Service:

2 years (Required) Ability to

Commute:

Long Beach, CA 90810 (Required)

Work Location:

In person