Customer Service/Call Center

Customer Service/Call Center AppleOne

• 3.8 Long Beach, CA Job Details Temp-to-hire $42,600
• $45,800 a year 15 hours ago Benefits Dental insurance 401(k) Vision insurance Paid sick time Qualifications Live chat Record keeping Spanish Customer retention Customer returns handling Phone communication English Task prioritization Organizational skills Computer skills CRM system proficiency Communication skills Entry level Customer complaint resolution Handling customer exchanges Full Job Description We are seeking a dynamic Bilingual Customer Service Representative to join our team.

As the first point of contact for our diverse clientele, you will utilize your exceptional communication skills to provide outstanding service and support. Your responsibilities will include resolving customer inquiries, processing orders, and ensuring customer satisfaction through effective problem-solving and proactive communication. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and have a passion for delivering exceptional customer experiences.

• Handle incoming customer inquiries via phone, email, and live chat in both English and Spanish.
• Provide accurate information regarding products, services, and policies to customers.
• Process orders, returns, and exchanges efficiently and accurately.
• Resolve customer complaints and issues promptly to ensure customer retention and satisfaction.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Maintain detailed records of customer interactions and transactions.
• Uphold company values and service standards in all customer interactions.

• Requirements:

• Fluent in both English and Spanish (written and verbal).
• Proven customer service experience or related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multi task, prioritize, and manage time effectively.
• Proficient computer skills and experience with CRM software or similar tools.

Immediate hire! Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1017