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BP Ford of Long Beach

Service Advisor

Career Insights for Automotive Customer Service Representative

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Based on California data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$60,768 / year median in California

+8% projected growth

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Job Description

Service Advisor BP Ford of Long Beach Long Beach, CA Job Details Full-time $54,000 - $120,000 a year 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Service writing Customer communication Customer relationship building Estimating for automotive body repair Dealership experience Full Job Description BP Ford of Long Beach is looking for the right experienced Commercial Service Advisor . Previous experience is a plus. However, dealership experience and/or aftermarket shops are an option. We will train. Pay is from $4000 a month to $17k a month depending on your productivity. Monthly bonus opportunities are available at Managers discretion. Full-time and great benefits for you and/or your family are available. Must be punctual and reliable. Able to multitask in a high-volume store. Experience in the automotive field may be advantageous. A strong understanding of automotive technology and the automotive industry. Proficiency with industry-specific software. Reynolds Ignite is a plus. Excellent customer service, interpersonal, and communication skills. Transparency and Integrity. Strong organizational, decision making, and problem-solving skills. The ability to communicate with mechanics, customers, and management. Great pay plan above standard.
Job Responsibilities include:
Greeting customers promptly and professionally Determine customer's primary concern and review additional maintenance needs when appropriate Consulting the technicians about needed repairs and alternatives that can be offered in place of expensive repairs Answering customer questions about service outcomes and consulting with technicians when necessary Informing customers about potential cost savings and warranty protections Informing customers of changes in service or when their vehicle is ready to be picked up
Job Type:
Full-time Pay:
$54,000.00 - $120,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Work Days:
Monday to Friday Weekends as needed Ability to
Commute:
Long Beach, CA 90815 (Required) Ability to
Relocate:
Long Beach, CA 90815: Relocate before starting work (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance