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Valence Surface Technologies

Customer Service Rep

Job Description

Essential Functions Statement(s)
  • Review the MRP system to ensure customer order due dates are in line with required delivery dates
  • Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
  • Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
  • Communicate with customers on any additional blue prints, drawings, or other items needed for processing
  • Coordinate with production on obtaining ECD's for orders
  • Prepare orders in ship out or other areas as needed
  • Develop daily reports on orders and communicate with production
  • Other duties as assigned.
  • Must be able to lift 25 pounds or less
  • Requires frequent speaking, sitting, and walking
  • Occasional grasping, reaching, and bending
  • Sense of sound, touch, and sight
SKILLS & ABILITIES
Education:
High School Graduate or General Education Degree (GED):
Required Experience:
2 plus years of experience in manufacturing
Compensation Range:
$18.00 - 25.00 This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a "U.S. Persons"
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Total Score
41
out of 100
Average of individual scores