Senior Care Advocate

Senior Care Advocate Medica Talent Group Lynwood, CA Job Details Temporary $23•$26 an hour 11 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Spanish Medicare Customer service Computer literacy BLS Certification HIPAA Patient service High school diploma or GED Basic life support Clinical documentation

Geriatrics Full Job Description Job Title:

Senior Care Advocate (Temporary)

Location:

Lynwood, CA (On-site)

Schedule:

Monday•Friday | 8:00 AM•4:30

PM Overview:

The Senior Care Advocate supports PACE participants by coordinating services, resolving inquiries, and ensuring a high-quality member experience. This role focuses on customer service, issue resolution, and retention while working closely with interdisciplinary teams and adhering to state and federal regulations.

Key Responsibilities:

Serve as a primary point of contact for participant inquiries, service requests, and eligibility issues Handle complaints, grievances, and appeals through resolution Coordinate disenrollments and support retention efforts Document and process incident reports and maintain accurate records Collaborate with internal teams, providers, and agencies (e.g., Medi-Cal/Medicare) Assist with participant satisfaction surveys and recommend improvements Ensure timely and accurate documentation in EMR systems Participate in meetings and support audit/compliance activities

Qualifications:

High School diploma or equivalent required (Bachelor's preferred) Minimum 2 years of customer service experience (healthcare preferred) Knowledge of Medi-Cal, Medicare, and Social Security required; PACE experience a plus BLS certification required Experience working with elderly or frail populations preferred Bilingual (Spanish, Chinese, or other) strongly preferred

Skills:

Strong communication and problem-solving abilities Excellent customer service skills Organized with strong attention to detail Proficient in Microsoft Office and basic computer systems Ability to work independently and manage multiple priorities Understanding of HIPAA and healthcare regulations

Work Environment & Physical Requirements:

On-site role with occasional travel for meetings or home visits Ability to sit, stand, and lift up to 10 lbs May work outdoors during home visits in varying weather conditions

Pay:

$23.00•$26.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Education:

High school or equivalent (Required)

Experience:

Healthcare:

2 years (Preferred)

Medicare:

2 years (Preferred)

Language:

Spanish (Preferred)

License/Certification:

BLS Certification (Preferred) Ability to

Commute:

Lynwood, CA 90262 (Preferred)

Work Location:

In person