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Customer Service Representative

Job

Golden Service Insurance Agency Inc

Manteca, CA (In Person)

$52,000 Salary, Full-Time

Posted 1 week ago (Updated 2 days ago) • Actively hiring

Expires 7/22/2026

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Job Description

Customer Service Representative (Bilingual Spanish/English) Position Summary Our insurance agency is seeking a friendly, professional, and detail-oriented Customer Service Representative to join our team. The ideal candidate will provide exceptional customer service, assist clients with insurance-related inquiries, and support daily office operations. This position requires strong communication skills, computer proficiency, and fluency in both English and Spanish.
Starting Pay:
$25.00 per hour Responsibilities Greet and assist clients in person, over the phone, and via email. Provide excellent customer service and maintain positive client relationships. Answer questions regarding policies, payments, and general insurance services. Process customer requests, update account information, and maintain accurate records. Schedule appointments and assist agents with administrative tasks. Handle incoming and outgoing calls professionally. Enter and manage client information using agency management systems. Assist with document preparation, filing, and data entry. Support customer retention efforts as needed. Qualifications Fluent in both English and Spanish (required). High school diploma or equivalent. Previous customer service experience preferred. Insurance industry experience is a plus but not required. Strong verbal and written communication skills. Professional appearance and positive attitude. Ability to multitask and work in a fast-paced environment. Excellent organizational and time management skills. Technical Requirements Minimum typing speed of 35-45 words per minute (WPM) . Proficient in Microsoft Office Suite, including: Excel, Word, and Outlook Comfortable learning and using agency management software and other computer programs. Strong data entry and computer navigation skills. What We Offer Opportunities for growth and advancement. Supportive team environment. Ongoing training and professional development. If you are passionate about helping people, enjoy working in a team-oriented environment, and are looking for a rewarding career opportunity, we encourage you to apply.
Pay:
From $25.00 per hour
Work Location:
In person