Member Service Representative 1

To apply, please sumit your application mail it to: 1st

Nor Cal Credit Union Attention:

Human Resources P. O. Box 509 Martinez , CA 94553 OR drop off at: 1st Nor Cal Credit Union Human Resources 1111 Pine Street Martinez, CA 94553 OR email to: 1st Nor Cal is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and perspectives. We are an equal opportunity employer and do not discriminate on the basis of race/color, national origin/ethnicity, religion, age, disability or any other status protected under federal, state, or local laws. Equal employment opportunity applies to all areas of employment.

JOB TITLE

MEMBER

SERVICE REPRESENTATIVE 1

General Summary:

Under close supervision, but in line with established policies and procedures, provides a variety of service functions, including processing savings account, checking account, posting loan payments, cashing checks. Also opens and maintains account records, cross-sells services, and so forth. Is responsible for balancing each day's transactions and verifying cash totals.

Principal Responsibilities and Duties:

§ Is accountable for representing the credit union to the members in a courteous, professional manner, and providing prompt, efficient, and accurate service in processing transactions. § Complete all assigned training and follow all credit union policies regarding compliance issues including, but not limited to, the Bank Secrecy Act. § Receives checks and cash for deposit to savings and checking accounts, and payments for loans. Verifies amounts, examines checks for endorsement and negotiability, and enters transactions into credit union records via an online terminal. Completes CTRs and SARs as required. § Opens and maintains savings and checking accounts. Orders checks, ATM and debit cards and assists members in selecting individual PINs. § Cashes checks and pays money from savings and checking accounts upon verification of signatures and member account balances. Inspects all checks, money orders, savings withdrawals, and so forth to determine their negotiability. § Cross-sells credit union services. Must understand and be able to explain such matters as various types of accounts and services including certificates, individual retirement accounts, ATM cards, debit cards, audio response service, payroll deduction, electronic fund transfer, interest rates, and so forth. § Performs research for possible adjustments. Assists and instructs members in reconciling statements. § Performs related duties as assigned by supervisor.

Skills and Abilities Required :

§ Ability to follow instructions. § Ability to demonstrate effective interpersonal skills to represent the credit union in a positive and professional manner. § Ability to effectively present oral and written communication. § Ability to work both independently and within a team environment. § Ability to operate an on-line terminal and other standard office equipment.

Position :

§ Full Time §

Hourly Range:

$18.86 - $23.30 This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. 1st Nor Cal is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and perspectives. We are an equal opportunity employer and do not discriminate on the basis of race/color, national origin/ethnicity, religion, age, disability or any other status protected under federal, state, or local laws. Equal employment opportunity applies to all areas of employment. 1111 Pine Street, Martinez, CA 94553 | (888) 387-8632 | www.1stnorcalcu.org How to

Apply:

Online application at www.1stnorcalcu.org/employment OR email stating why you are interested in the position and attach your resume and application to jobs@1stnorcalcu.

org OR drop off at:

Martinez Main Branch 1111 Pine Street Martinez, CA 94553 1111 Pine Street, Martinez, CA 94553 | (888) 387-8632 | www.1stnorcalcu.org