• Service Advisor

• Job Summary:

• Ron Smith Buick GMC, a reputable local family-owned automotive business since 1976, is seeking a dedicated Service Advisor to join our team.

As a Service Advisor, you will be the primary point of contact for customers requiring vehicle maintenance or repair services. Your role will involve providing exceptional customer service, coordinating service appointments, and ensuring a smooth service process.

• Responsibilities:

• Greet customers warmly and assist them with their service needs in a courteous manner.
• Communicate with customers to understand their vehicle issues and convey information to the service team.
• Schedule service appointments and manage the service department's workflow efficiently.
• Provide accurate cost estimates for repairs and maintenance services.
• Maintain customer records and update service history in the system.
• Ensure timely completion of service jobs and keep customers informed of any delays.
• Communicate and collaborate with service technicians, parts consultants and sales consultants to align on vehicle repairs and procedures.
• Transmit detailed information between customers and the service team regarding vehicle diagnostics and recommended repairs.
• Call customers when vehicle service is completes and finalize the repair order. Give paperwork to reception and communicate any necessary information to the reception station ie. rebates, warrnty, pickup time, etc.
• Retain customers by scheduling their future appointments before they leave.
• Call cancelled or no show appointments for rescheduling.
• Follow up with customers regarding recommended services.
• Utilize GM's service workbench to investigate customer history, recalls, warranty, etc.
• Stay compliant on GM training and dealership mandatory training.
• Partner with the parts department to follow up on open customers special order parts.
• Assist in auto service management by overseeing the progress of each vehicle in the service queue.
• Stay knowledgeable in current GM promotions ie. credit card offers, current rebates/coupons.
• Contact extended service warranties and provide estimates for approval.
• Offer tire service recommendations based on customer needs and vehicle requirements.
• Coordinate with other departments as needed.

• Skills:

• Strong mechanical knowledge to effectively communicate with Service Technicians. Parts Consultants and Sales Consultants.
• Proficiency in auto service management practices to streamline operations.
• Familiarity with tire service procedures and recommendations/required services.
• Familiarity with extended service contracts.
• Experience in automotive repair and maintenance processes.
• Strong communcation, organizational and time management skills.
• Proficient in Microsoft programs. Join our team at Ron Smith Buick GMC where we value exceptional customer experiences, teamwork, and continuous growth. We are an equal opportunity employer committed to providing a supportive work environment for all employees.

• Educational Requirement:

  High school diploma or equivalent.

• Experience:

  Prior experience in a related field is advantageous.
• Bilingual is a plus.

Job Type:

Full-time Pay:

$16.90

• $25.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Days:

Monday to

Friday Experience:

Service writing: 2 years (Preferred)

License/Certification:

Driver's License (Required) Ability to

Commute:

Merced, CA 95340 (Required)

Work Location:

In person