Client Service Representative (CSR) - Full-Time or Part-Time The Vet's Pet Hospital of Tiburon Mill Valley, CA Job Details Part-time | Full-time $21 - $27 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Uniform allowance Vision insurance Employee discount Qualifications Teamwork Interpersonal skills Managing clients in a customer support role Medical records Attention to detail Empathy Full Job Description Love Helping Pet Parents, But Exhausted by Front-Desk Chaos? Don't change careers—change your environment. If you love being the compassionate face of pet care but feel worn out by high-stress front-desk setups, line-of-fire scheduling, or unsupportive practice management, we hear you. At The Vet's Pet Hospital , opening in Mill Valley this November 2026, we operate on a core belief: when team members are valued and fulfilled, exceptional service and compassionate pet care follow naturally. We are building a practice grounded in positivity, kindness, and team collaboration. We want our CSRs to love coming to work, feel excited about the relationships they build with clients, and take real pride in being the heart of our hospital. Your peace of mind and job satisfaction are just as important to us as exceptional patient care. About Us We are a brand-new practice launching with a clear mission: to deliver exceptional, compassionate veterinary care while building a welcoming team based on respect and trust. Our work culture centers on gentle animal handling, active collaboration, and protecting a positive team dynamic where your voice is heard and valued. The Role As our Client Service Representative (CSR), you are the primary point of contact for our practice. You set the tone for every visit, ensuring pet parents feel listened to and supported while keeping client workflow smooth and efficient.

Key Responsibilities:

Welcome clients and pets with a warm, empathetic, and professional demeanor. Manage high-volume incoming phone calls, appointment scheduling, and client communications. Maintain accurate client and patient records using IDEXX Neo . Handle check-ins, check-outs, invoicing, and financial transactions efficiently. Educate clients on preventive care, hospital policies, and service offerings. Foster a gentle, compassionate, and welcoming experience for both pets and their owners. Collaborate closely with RVTs, assistants, and veterinarians to ensure a seamless client workflow.

What We Are Looking For Customer Service Experience:

Required (minimum 1-2 years in a high-touch customer-facing role).

Veterinary Medical Experience:

Strongly preferred and a major plus!

Software Proficiency:

Hands-on experience with IDEXX Neo (or quick adaptability to modern cloud-based PIMS).

Communication & Mindset:

Excellent verbal and written communication skills, strong attention to detail, and a team-first, drama-free attitude. Passion for

Pets:

Dedication to compassionate, gentle patient care and handling. What We Offer We value work-life balance, fair compensation, and building a supportive, family-feeling team dynamic. Benefits for

Full-Time Team Members:

Comprehensive Health Coverage:

Full Medical, Dental, and Vision insurance.

Retirement Planning:

401(k) plan options. Paid Time Off (PTO): Generous paid time off to recharge.

Pet Care Discounts:

Substantial discounts on veterinary services and products for your own pets.

Scrub Allowance:

Annual stipend to keep you looking and feeling comfortable.

Culture:

A welcoming team built on respect and trust, clear expectations, and mutual support. How to Apply If you are excited to help launch a brand-new veterinary practice from the ground up and build a workplace culture you love coming to every day, we would love to hear from you!

Pay:

$21.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Uniform allowance Vision insurance

Work Location:

In person