Project Specialist (SC - Outreach Call Center)

Job Summary The Part-Time Project Specialist supports ongoing projects within the call center by assisting with coordination, phone calls, data tracking, and administrative tasks. This role is ideal for students looking to gain hands-on experience in operations, project management, and business processes while working a flexible schedule.

Key Responsibilities:

Assist with tracking project tasks, deadlines, and progress Make phone calls from related campaigns with key messaging outlined Help update reports, spreadsheets, and project documentation Support data entry and basic analysis of call center metrics (e.g., call volume, wait times, customer satisfaction) Coordinate with team members to gather updates and information Participate in meetings and take notes/action items Support small process improvement initiatives Perform general administrative support for project teams

Work Schedule:

TBD - Schedule and shift vary and are subject to change in accordance with the department's needs. Hours per

Week:

Up to 25

Employment Conditions and Information:

This is a short-term, temporary, hourly Non-Bargaining Unit (NBU) assignment, not to exceed 160 days and 960 hours per fiscal year (July 1 st through June 30 th ). Short-term, temporary NBU positions may only be used on an intermittent, seasonal, or project basis. Education Code Section 88003 states 'Short-term employee means any person who is employed to perform a service for the district, upon the completion of which, the service required or similar services will not be extended or needed on a continuing basis." After successful completion of the onboarding requirements, an individual may be employed by the South Orange County Community College District (SOCCCD) as a short-term, temporary NBU employee. Employment will be on an "if and as needed" basis, as determined by the SOCCCD. The assignment may be shortened or extended at any time, due to departmental needs, with little to no notice. NBU employment is at-will, and either party may terminate this working relationship at any time. Neither party shall be required to provide any reason for the separation. NBU employees shall not have reemployment rights or recourse to petition to be reinstated. NBU employees are limited to working in a single position for a single department and site (assignments are onsite only). NBU employees are paid on a monthly basis. NBU employees who work more than 1000 hours per fiscal year are required to contribute to the California Public Employees Retirement System (CalPERS), through payroll deduction. The SOCCCD does not intend to employ NBU employees for more than 960 hours during any fiscal year.