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Customer Service Scheduling Operator for Surgery Clinic
Job
SlingShot Connections
Monterey, CA (In Person)
$52,000 Salary, Full-Time
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Job Description
About the job The Customer Service Scheduling Operator supports patient access by answering inbound calls, documenting scheduling requests, and helping streamline appointment scheduling during a high-volume recovery period. We're looking for someone who
- Has at least 2 years of call center experience in a healthcare setting
- Is bilingual in English and Spanish (preferred)
- Types at least 50 words per minute with strong accuracy and minimal data entry errors
- Has a basic understanding of medical clinic operations
- Delivers outstanding customer service with patience, professionalism, and compassion
- Communicates clearly and maintains confidentiality in all patient interactions
- Demonstrates strong organizational skills and sound judgment in a fast-paced environment
- Is comfortable working independently while following established workflows
- Can start within one week (preferred) What you'll do
- Answer inbound patient calls in a professional and compassionate manner
- Verify patient information and accurately document scheduling requests
- Enter notes and messages into the electronic health record (EHR)
- Route scheduling requests to the appropriate scheduling teams
- Communicate expected follow-up timeframes to patients
- Escalate urgent clinical or scheduling concerns according to established procedures
- Support service recovery efforts by helping reduce appointment scheduling backlogs
- Maintain patient confidentiality and follow all internal processes
- Provide a positive experience for patients during high call volume periods Physical requirements
- Must be able to sit for extended periods while answering calls and using a computer
- Must be able to work at a computer for the duration of scheduled shifts
- Must be able to use a headset, keyboard, and multiple computer applications simultaneously #