Temporary Customer Support Representative III

The County of Riverside's Department of Public Social Services (DPSS) is seeking a Temporary Customer Support Representative III to provide operational and logistical support across 32+ DPSS facilities. This role is ideal for a proactive, service-oriented professional with experience in customer support, event coordination, and technical troubleshooting.

Position Overview:

The Customer Support Representative III will primarily support the clerical, administrative, and operational functions required to keep training services running smoothly. Responsibilities include maintaining and retrieving records, entering and tracking data, preparing reports, organizing files, processing documents, responding to staff and customer inquiries, initiating routine correspondence, and supporting training-related documentation. The role may also assist with training room operations, supply and inventory tracking, mail and delivery coordination, work order follow-up, equipment or facility requests, and general workflow support. Overall, this position helps ensure Staff Development maintains accurate records, provides timely clerical support, responds to requests, supports training logistics, and delivers reliable operational assistance to staff, trainers, divisions, and customers.

Key Responsibilities:

• Set up and arrange training and event spaces, including tables, chairs, and supplies (lifting up to 25 lbs.).
• Install and troubleshoot audio/visual equipment for meetings and presentations.
• Manage inventory and order supplies to support Staff Development operations.
• Coordinate room reservations using the Learning Management System (LMS) and generate weekly usage reports.
• Process equipment loan requests and deliver items using a county vehicle.
• Provide backup reception coverage, maintain organized storage areas, and respond to general inquiries.

Minimum Qualifications:

• Ability to lift and manage equipment setup and troubleshooting tasks.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook, SharePoint); LMS experience preferred.
• Excellent customer service and communication abilities.
• Capable of working independently and collaboratively in a team setting.
• Valid California driver's license and ability to operate a county vehicle.

Work Environment:

• Office, training, and event settings with moderate noise levels.
• Occasional local travel required for equipment deliveries and facility support.

Schedule:

Monday-Friday, 8:00am - 5:30pm Meet the Team! The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. Can you see yourself here?

TAP Benefits:

https://rc-hr.com/temporary-medical-assignment-program-tapmap

FACILITIES SUPPORT CENTER

• Recommend operational changes; analyze statistical and operational data; draft reports to track project information; provide end user training for Voice Over IP (VOIP) telephone systems; act as a liaison with other departments and divisions.
• Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information.
• Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates.
• Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.

OPTION I

Education:

Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience:

One year as a Riverside County Customer Support Representative

II. OPTION II

Education:

Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience:

Three years in any combination in clerical or technical functions supporting any of the following: mail delivery service or supply, warehouse, help desk, records management, support services, assets management, inventory control operations, or delivery or courier services which required determining routes from mailing addresses.

ALL OPTIONS

Knowledge of:

Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.

Ability to:

Read and understand work orders, maps, and forms; operate a computer perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors, and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds. What's Next?

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

This recruitment is open to all applicants.

For questions regarding this requirement:

Contact Daniel Kimbrough at 951-955-1695 or at dkimbrough@rivco.org . For General inquiries, please allow up to two business days to receive a response. Based on the number of applications received this posting may close early with or without notice.