Veterinary Client Service Representative

Veterinary Client Service Representative Shoreline Pet Hospital Mountain View, CA Job Details Part-time | Full-time $20 - $26 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Uniform allowance Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Teamwork Animal hospital experience Inventory management Clinic experience Veterinary clinic experience Administrative experience Data entry Clerical experience Full Job Description At Shoreline Pet Hospital, we are more than just a veterinary clinic—we are a team of passionate professionals dedicated to providing exceptional, Fear Free care to our patients and a positive, supportive environment for our team. Our hospital is built on a foundation of compassion, collaboration, and a commitment to reducing stress and anxiety for both pets and their people. We believe in fostering a workplace culture where every team member feels valued, respected, and empowered to grow. Through teamwork, open communication, and a shared love for animals, we create an environment where both pets and people thrive. If you're looking for a place where your skills are appreciated, your well-being matters, and your passion for veterinary medicine can shine, we would love to meet you!

Job Summary:

We are seeking a highly organized, quick-learning, and detail-oriented Veterinary Receptionist to join our team. The ideal candidate must possess strong critical thinking skills, the ability to multitask efficiently , and a passion for providing excellent client and patient care. As the first point of contact for our clients, you will play a crucial role in ensuring a positive experience for pet owners and their beloved animals.

Key Responsibilities:

Greet and check in clients and their pets with professionalism and warmth Answer and manage multiple phone lines, scheduling appointments efficiently Provide accurate information about services, pricing, and policies Handle client inquiries and concerns with critical thinking and problem-solving skills Process payments, invoices, and maintain accurate records Coordinate with veterinarians, technicians, and other team members to ensure smooth clinic operations Maintain a clean and organized reception area Assist with administrative duties, including filing, data entry, and inventory management Handle urgent situations calmly and prioritize tasks effectively

Requirements:

Strong critical thinking skills to assess and respond to client needs effectively Excellent multitasking abilities in a fast-paced environment A quick learner who can adapt to new software, protocols, and procedures Outstanding communication and interpersonal skills Minimum of one year prior experience in a veterinary clinic Proficiency in computer systems and scheduling software preferred Ability to remain calm and professional under pressure Compassionate and empathetic demeanor towards both pets and their owners

Benefits:

Competitive pay Health and wellness benefits Paid time off Employee pet care discounts Opportunities for professional growth and advancement If you are a proactive, detail-oriented, and fast-learning individual who thrives in a dynamic environment, we would love to hear from you! Apply today to join our dedicated veterinary team.

Job Types:

Full-time, Part-time Pay:

$20.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Uniform allowance Vision insurance

Work Location:

In person