Dog and Cat Dermatology is a veterinary dermatology practice located in Mountain View, CA. Our facility was renovated in 2024 and we officially opened our doors to the public as of March 2025. As a small, privately owned business, our employees are the backbone of our company. We have a people-first culture that prioritizes the success and happiness of our employees. At our practice you will be working in a new facility with advanced equipment in veterinary dermatological care. You have the opportunity to grow with the practice and directly contribute to its success. We value work-life balance and want to make sure our employees are emotionally and financially supported. There are NO weekend hours. We offer competitive wages and comprehensive benefits including paid holidays and vacations, 401(k) employer matching, paid time off for continuing education, continuing education reimbursement, and employee discounts. We are hiring one full-time veterinary CSR (client service representative) / receptionist, with a minimum of two years of experience preferred. The veterinary receptionist will be in a critical, client facing role as the first and last person a client interacts with.

Job type:

Full-time Pay:

$20 - $25 per hour, depending on experience

Schedule:

10 hour shifts, no weekends

Experience:

1 year veterinary clinic experience preferred Work location: In person,

Mountain View, CA What Your Average Day Looks Like:

The client service representative at Dog and Cat Dermatology is responsible for creating a warm and inviting environment for all clients and patients. They will maintain the reception area to ensure cleanliness. The receptionist will greet all clients timely when they walk into or call the clinic, and check all patients in and out. They will schedule appointments and direct any medical questions to the appropriate person. They will work with the veterinary assistants/technicians to ensure rooms are ready for clients. They will be responsible for data entry: e-mails, texts, medical record keeping, etc. The receptionist will also work with the assistants/technicians to fill prescriptions, process refill requests, and contact clients when medications are ready to be picked up. They will collect payment for exams and medications.

Job Requirements:

• Work well in a team and promote a positive work culture
• Excellent communication skills
• Friendly and personable, genuinely enjoy interacting with people and animals
• Show empathy and patience towards clients and patients during stressful situations
• Maintain professional and appropriate conversations at all times
• Acknowledge and greet clients timely when they enter the clinic
• Answer incoming calls, understand how to answer general questions and schedule appointments, and recognize when/how to direct medical questions to the appropriate person
• Use practice management software efficiently to book appointments, check clients in and out, invoice and collect payments
• Maintain cleanliness of reception area and exterior of facility
• Willing to learn and be flexible, assisting doctor and veterinary assistants with other tasks as needed

Benefits:

Health insurance Dental insurance Vision insurance 401(k) and employee matching Employee discount Paid time off and paid holidays Continuing education reimbursement

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour Expected hours: No less than 40.0 per week Ability to

Commute:

Mountain View, CA 94040 (Required)

Work Location:

In person