Customer Service Representative (CSR)

Customer Service Representative (CSR) Integrity Air Your Heating & Cooling Specialist Murrieta, CA Job Details Full-time $18 - $25 an hour 1 day ago Benefits Paid training Paid time off On-the-job training 401(k) matching Professional development assistance Qualifications Non-technical user support Phone inquiries Phone answering Phone communication Entry level Client interaction via phone calls Full Job Description Customer Experience Coordinator (Inbound Specialist) Integrity Air Heating & Cooling Integrity Air is growing — and not by accident. We're building a company where every part of the experience is intentional… and that starts with the first person our clients speak to. This role is not just about answering phones. It's about controlling the conversation, creating trust quickly, and setting our field team up to win before they even arrive.

What This Role Actually Is:

You are the first impression of the company . Every call you take either builds confidence… or creates doubt. Your job is to guide that interaction with clarity, professionalism, and purpose. You're not here to ask a checklist of questions — you're here to ask the right questions, the right way , and move the conversation forward naturally.

What You'll Be Doing:

Handle inbound calls with confidence and control Guide homeowners through situations like no cooling, system issues, or estimate requests Ask focused questions that uncover what's actually going on (without overwhelming them) Position appointments in a way that makes moving forward feel natural Create a smooth, high-level experience from the first interaction Work closely with our team to ensure scheduling is efficient and intentional

What Makes Someone Thrive Here:

You sound clear, calm, and professional under pressure You know how to lead a conversation without sounding robotic You pick up on people quickly — tone, urgency, hesitation You're personable, but you don't lose control of the call You take feedback seriously and improve fast You understand that how you say something matters just as much as what you say

What This Is NOT:

Not a "sit back and take messages" position Not a low-effort, clock-in/clock-out role Not for someone who struggles with fast pace or accountability This is a performance-driven environment — and that's what makes it rewarding.

What You Can Expect:

Clear training on how to handle calls at a high level Real coaching on tone, phrasing, and control A fast-moving environment where your role actually matters Strong earning potential with performance-based upside Company trips, bonuses, and a team that's building something real

A Few Questions Before You Apply:

Do people naturally trust you when you speak? Why? How do you handle someone who's frustrated or stressed on the phone? Are you comfortable guiding conversations, or do you tend to follow? What do you think separates someone who sounds average vs. professional?

Bottom Line:

If you take pride in how you communicate, enjoy working with people, and want to be part of a team that operates at a high level — you'll do well here. If you're looking for something easy or passive, this won't be the right fit. This is an in-office position.

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) matching On-the-job training Paid time off Professional development assistance

Work Location:

In person