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Sunday - Thursday ** Customer Service Representative/Dispatcher
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24-HR Express Services Inc
Murrieta, CA (In Person)
$45,760 Salary, Full-Time
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Job Description
Sunday - Thursday
- Customer Service Representative/Dispatcher 24-HR Express Services Inc Murrieta, CA Job Details Full-time $21 - $23 an hour 2 days ago Benefits Health insurance 401(k) Paid time off 401(k) matching Qualifications Management Interpersonal skills Sales Customer service Customer inquiry handling Bachelor's degree Attention to detail Task prioritization Data entry Organizational skills Delegation Time management
Full Job Description Essential Duties and Responsibilities:
The Customer Service Representative/ Dispatch is responsible for helping to make sure that the company's standard level of customer service is properly upheld.- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for service
- Use Voxer, phone or computer to send technicians to appropriate locations
- Monitor the route and status of technicians to coordinate and prioritize their schedule
- Provide technicians with information about service request, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Ensure that customers are satisfied at all times
- Review and complete invoices in a timely manner
- Answering customer enquiries or passing them on to the appropriate department
Required Skills and Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.