Client Care Specialist Haq Law Newark, CA Job Details Full-time $20 - $22 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Microsoft Excel Customer relationship building Computer literacy Law office experience Legal case management Hindi Full Job Description Are you someone who loves helping other people and guiding them to solutions that can change their life? If you are a "people person," then keep reading because this job may be ideal for you! Haq Law is a growing immigration law firm in Newark, CA, working on complex immigration matters related to asylum, citizenship & naturalization, immigrant visas, adjustment of status, and removal proceedings in administrative and federal courts. We work hard to change lives through our work in a collaborative and collegial environment. We are looking for a Client Care Specialist who loves to help others, welcomes clients to the office, and manages client relationships with the Firm. The role is one of a guide for clients working with our Firm towards a resolution of their immigration journey. The ideal candidate must have exceptional client relations skills and work well within a team.

Possible Job Duties:

Answer office phones to set up client appointments; Confirm calendar appointments a day prior; Welcome clients in the office; Manage and set up client welcome folders; Answer questions for current and potential clients over phone/email/case management system; Follow up with online and phone leads interested in our services; Follow up with consultations after initial appointment with Attorney; Manage client billings through our automated case management system (MyCase); Manage and stock the office with necessary supplies. Other duties as assigned by the Attorney and Case Manager related to client support.

The Ideal Candidate Has:

Spoken, written, and reading skills in Punjabi, Hindi, Urdu, or Nepali (preferred); Experience working in a busy immigration law office, or equivalent immigration experience (preferred); Fluency in immigration language and terminology (preferred); The appropriate energy to promote teamwork and foster a collegial, friendly environment; A passion for helping the immigrant community; Exceptional client-relations skills; Excellent attention-to-detail; Willingness to learn new immigration procedures and office skillsets; Strong computer literacy (Word, Excel, Microsoft Office, Adobe, etc.); The ability to learn a new case management system (MyCase); The ability to manage work independently after an initial training period (i.e. be self-motivated). How to

Apply:

This is a full-time position with eligibility for generous health care benefits, retirement benefits, and paid time off after a 3-month probationary period. This position pays $20-$22/hr (commensurate with experience and qualifications). Interested applicants please submit your resume and a cover letter explaining your interest in the position to . Do not call the office with inquiries about this position

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Newark, CA 94560 (Required) Ability to

Relocate:

Newark, CA 94560: Relocate before starting work (Preferred)

Work Location:

In person