Customer Care Associate

Customer Care Associate Confidencial Norwalk, CA Job Details Full-time $49,000 - $57,000 a year 1 hour ago Benefits 401(k) Qualifications High school diploma or GED Full Job Description Ready to Help? Become an Customer Care Associate with Orange County Connections! Our sales and business consulting firm is seeking a compassionate and driven Customer Care Associate to join our team. This is a unique opportunity to launch your career in customer service while helping local communities access essential wireless solutions through our outreach events. As a Customer Care Associate, you'll receive hands-on training to become confident in the services we offer and the tools you'll use to support customers effectively. In this role, you'll be a key part of our outreach events, engaging directly with individuals to answer questions, guide them through the enrollment process, and resolve any concerns with care and professionalism. Why The Customer Care Associate Role Matters You are the foundation of an exceptional customer experience. As a Customer Care Associate, your role is essential—your ability to deliver smooth, friendly interactions. Your empathy, professionalism, and knack for resolving issues are key to our reputation and ongoing success. Day-to-Day Duties of the Customer Care Associate Greet customers at outreach events with a friendly and professional attitude, creating a welcoming environment that encourages engagement. Clearly explain program benefits and eligibility requirements, including available government assistance options, to help customers make informed decisions. Guide individuals through the enrollment process, ensuring all forms, documentation, and data entry are completed accurately and efficiently. Address customer questions and concerns with empathy and professionalism, providing timely resolutions that build trust and satisfaction. Troubleshoot basic mobile device and wireless service issues, offering hands-on support to resolve common technical problems. Stay informed on the latest service offerings and updates, participating in ongoing training to maintain product and program knowledge. Collaborate with team members during events, ensuring a smooth, coordinated experience that supports outreach and customer acquisition goals. What We're Looking For in a Customer Care Associate ? High school diploma or GED required to ensure basic educational qualifications Previous experience in customer service, retail, or outreach is a plus, but not mandatory—training is provided Strong work ethic and self-motivated mindset, with the ability to take initiative and stay productive in fast-paced environments Exceptional verbal communication and interpersonal skills, with a friendly, approachable demeanor Ability to empathize with customers and resolve concerns quickly, maintaining a positive experience throughout each interaction Professional appearance and conduct, representing the brand with confidence and reliability Access to dependable transportation, as this role involves traveling to various community events and outreach locations Be the friendly face that makes a difference—apply now on Indeed to help connect people with essential services at local outreach events.

Job Type:

Full-time Pay:

$49,000.00 - $57,000.00 per year

Benefits:

401(k)

Work Location:

In person