We are looking for a Customer Service Representative to join a manufacturing team in Eastvale, California on a Contract basis. This position supports customers who use commercial equipment by providing clear guidance, resolving technical concerns, and ensuring each interaction is handled with professionalism. The ideal candidate brings hands-on troubleshooting ability, strong communication skills, and a service-minded approach to solving product and equipment-related issues.

Responsibilities:

• Provide front-line assistance to customers by handling incoming calls and support inquiries related to equipment performance, product usage, and service needs.
• Investigate reported equipment or system problems, identify likely causes, and walk customers through practical steps to restore operation.
• Record customer interactions, technical findings, and resolution details accurately to maintain organized support documentation.
• Route advanced or unresolved concerns to the appropriate internal specialists while ensuring timely follow-up for the customer.
• Build positive customer relationships through responsive communication, professionalism, and consistent service quality.
• Work closely with service, operations, and other internal teams to coordinate solutions and address issues efficiently.
• Answer questions related to products, equipment capabilities, orders, and available services with clarity and accuracy.
• Support both inbound and outbound customer communication as needed to provide updates, gather information, and confirm issue resolution.