Customer Service Representative

Customer Service Representative Farmers Insurance Agency - Oscar Castaneda Ontario, CA Job Details Full-time 1 day ago Benefits Paid time off Opportunities for advancement Qualifications Live chat Spanish Phone communication English Property & Casualty License Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Job Overview Farmers Insurance is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The Customer Service Representative is responsible for delivering excellent customer support by addressing inquiries, resolving issues, and ensuring a positive experience for clients. This role serves as a key point of contact between the company and its customers, providing accurate information, timely assistance, and effective solutions.

Salary Range:

$30,000.00 - $70,000.00 per year Benefits Annual Base Salary + Commission Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Career Growth Opportunities Evenings Off Licensing Assistance Available Ongoing Training Team Building Events Work-Life Balance Requirements Possess or be open to obtaining, a Property & Casualty Insurance License with support from our District. Bilingual, fluent in both English and Spanish is beneficial. Strong verbal and written communication skills Ability to remain calm and professional in challenging situations Strong problem-solving and multitasking abilities Responsibilities Respond to customer inquiries via phone, email, chat, or in person Resolve customer issues efficiently while maintaining a positive and professional attitude Document customer interactions and update account records in company systems Follow up with customers to ensure resolution and satisfaction Meet or exceed customer service performance metrics and quality standards About Us Farmers Insurance Agency - Oscar Castaneda is dedicated to providing robust insurance solutions tailored to our clients' unique needs. With a dynamic and energetic team, we foster a culture of integrity and excellence, ensuring clients feel secure and valued. Our agency prides itself on delivering exceptional customer service and expertise, standing out in the insurance industry. Join us in our mission to protect futures and empower communities through innovative insurance products and personalized care.