Customer Service & Booking Specialist Barker and Sons Plumbing | $26-$30 per hour Can you build rapport, guide a conversation, and type accurate notes—all at the same time? Barker and Sons Plumbing is looking for an articulate, computer-proficient customer service professional who can turn incoming calls into booked service appointments. You'll help homeowners feel heard, explain the value of our service, and confidently guide them toward scheduling. Our strongest representatives combine warmth with initiative. They listen closely, think quickly, navigate computer systems comfortably, and keep conversations moving toward a clear next step. If you enjoy helping people and take pride in strong results, we'd love to meet you. Responsibilities Convert incoming calls into booked appointments. Identify customer needs, communicate our value, and confidently ask for the booking. Build trust through conversation. Speak clearly, listen actively, ask thoughtful questions, and adapt your approach to each customer. Handle hesitation professionally. Address questions about pricing, availability, and service with empathy, accuracy, and persuasive communication. Talk and type simultaneously. Enter complete, accurate notes while staying engaged with the customer and maintaining a natural conversation. Navigate multiple computer systems. Move efficiently between customer records, scheduling tools, phone software, email, and internal messaging. Use sound judgment. Follow established procedures, solve problems resourcefully, and recognize when an issue requires a manager's attention. Follow through. Complete callbacks, follow up on unbooked inquiries, and keep customers informed. Coordinate with dispatch and field teams. Provide clear job details and set accurate customer expectations. Meet performance expectations. Take ownership of booking rates, call quality, documentation accuracy, and customer satisfaction. Apply coaching. Participate in call reviews and training, and use feedback to improve. Required Qualifications At least two years of customer service experience , including a high-volume phone or appointment-booking environment. Clear, polished verbal communication and a warm, confident phone presence. Experience booking appointments, handling objections, or guiding customers toward a decision. Strong computer proficiency , including the ability to use multiple applications and browser tabs efficiently. Ability to type at least 50 words per minute accurately and document information while speaking with customers. Strong reading comprehension, attention to detail, and the ability to learn multistep workflows. Ability to prioritize, think independently, and remain composed during busy periods. Reliable attendance, accountability, and willingness to receive and apply coaching. Preferred Qualifications Experience with ServiceTitan or similar customer management and scheduling software. Experience in residential home services, inside sales, or a call center with booking goals. Familiarity with plumbing terminology and services. Our interview process may include a typing assessment and a brief simulated customer call to demonstrate communication, computer navigation, and note-taking skills. Compensation & Benefits $26-$30 per hour , based on experience and demonstrated skills. Sponsored training and professional advancement opportunities. Medical, dental, and vision coverage, plus short-term disability and life insurance. 401(k) with a 4% match. Paid time off and paid holidays. Supportive teammates and company-wide family events. About Barker and Sons Plumbing Serving Orange County since 1983, Barker and Sons Plumbing provides plumbing, drain, and sewer services with a commitment to quality workmanship and exceptional customer care. We invest in our team through training, technology, and opportunities to grow. "We do great work…because we've got great people." Apply today and tell us about your experience helping customers and turning calls into booked appointments.

Pay:

$26.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Application Question(s): Do you have experience working in a home services environment? Do you have experience using proven sales workflows?

Education:

Associate (Preferred)

Experience:

Customer service: 2 years (Required) Ability to

Commute:

Orange, CA 92865 (Required)

Work Location:

In person