Job Description
Bilingual Customer Service Representative Apply Now Applied To save a job sign in or get started
Job ID:
10239670 Posted today Back Pasadena, CA, US Office High School or equivalent Full Time, Temporary 20.00 Entry Level On-site Nonprofit Charitable Organization First Shift (Day) Pasadena, CA, US 20.00 Entry Level Full Time, Temporary Nonprofit Charitable Organization On-site Office High School or equivalent First Shift (Day) Apply Now Applied Job details Bilingual Customer Service Representative Location:
Pasadena, CA (In-Office) Monday-Friday 8am-5pm Pay Rate:
$20.00 per hour Commitment:
6-month assignment Job Summary We are currently seeking two compassionate and reliable Bilingual Customer Service Representatives to join our team in Pasadena. This is an in-office, call center-based role supporting high-needs In-Home Supportive Services (IHSS) recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving. Key Responsibilities Answer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable. Assist seniors and individuals with disabilities in locating replacement homecare workers. Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal. Connect callers with appropriate community resources based on their needs. Accurately document calls, actions taken, and follow-ups in internal systems. Communicate clearly and compassionately with individuals experiencing high-stress situations. Qualifications Bilingual in Spanish and English (required). Prior call center or high-volume phone experience preferred. Strong communication, problem-solving, and organizational skills. Ability to remain calm, professional, and empathetic in urgent or emergency situations. Reliable and able to commit to a minimum of 6 months. Apply today and help drive the mission. Send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322 10239670 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox. GET JOB ALERTS
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