Customer Service Rep

Customer Service Rep Ultimate Staffing Services - 3.8 Pasadena, CA Job Details Temp-to-hire | Full-time $18 - $20 an hour 11 hours ago Benefits On-the-job training Opportunities for advancement Qualifications Spanish Computer literacy

English Full Job Description Job Title:

Bilingual Customer Service Representative (English/Spanish) -

Entry Level Location:

[Insert Location]

Job Type:

Full-Time, Temp-to-Hire (Onsite) Position Overview We are seeking a motivated and customer-focused Bilingual Customer Service Representative (English/Spanish) to join our team in a full-time, onsite capacity. This is a temp-to-hire opportunity offering hands-on experience and a path to long-term employment. The ideal candidate is friendly, adaptable, and eager to grow in a fast-paced customer service environment while supporting both English- and Spanish-speaking customers. Key Responsibilities Provide excellent customer service in both English and Spanish via phone, email, and/or in person Respond to customer inquiries, resolve issues, and ensure a positive customer experience Maintain professionalism and a customer-first mindset in all interactions Accurately document customer interactions and update internal systems Assist with order processing, account updates, and general administrative tasks Escalate more complex issues to supervisors or appropriate departments as needed Follow company policies and procedures to maintain service consistency Qualifications Bilingual in English and Spanish (required) High school diploma or equivalent Strong verbal and written communication skills Basic computer skills (Microsoft Office, data entry, email) Ability to multitask, stay organized, and work in a team environment Positive attitude and willingness to learn Previous customer service experience is a plus, but not required Work Environment & Schedule Full-time, onsite position (no remote work) Standard business hours; schedule provided upon hire Collaborative office setting What We Offer Opportunity to convert to a permanent employee after the temporary period On-the-job training and skill development Supportive team environment Growth and advancement opportunities All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.