Customer Service Representative

Customer Service Representative AirTech

HVAC LLC

Pasadena, CA Job Details $18 - $23 an hour 1 hour ago Benefits Paid holidays Health insurance Paid time off Career development plan 401(k) matching Qualifications Customer records maintenance Personal service client interaction documentation Customer relationship building Phone communication Service scheduling Mid-level Task prioritization Decision making Customer engagement HVAC 2 years Customer interaction during outreach Communication skills Conducting sales calls Quality data entry Client interaction via phone calls Customer data entry Full Job Description Can your smile be heard over the phone? Do you enjoy helping people, solving problems, and being part of a team that genuinely cares about its customers and employees? If so, AirTech HVAC would love to meet you. AirTech is a second-generation, family-owned HVAC company serving the San Gabriel Valley and surrounding communities since 1988. We are known for delivering exceptional customer service, quality workmanship, and creating a positive experience for every customer we serve. As a Customer Service Representative, you'll be one of the first points of contact for our customers. Your ability to create a welcoming experience, listen carefully, and coordinate service effectively will play a vital role in helping us keep our customers comfortable year-round. We provide ongoing training, coaching, and support to help you grow professionally and succeed in your career. If you're looking for a fast-paced environment where your work truly makes a difference, we'd love to hear from you. What We Offer Competitive pay Health benefits 401(k) with company match Paid holidays and paid time off Paid birthday off every year Performance incentives and spiffs Ongoing training and career development Supportive team environment Sit/stand workstation Opportunity to grow with a well-established, award-winning company Key Responsibilities Answer inbound customer calls with professionalism, warmth, and urgency Schedule service, maintenance, and installation appointments efficiently Match technician skill sets with customer needs to ensure the best service experience Make outbound calls to confirm appointments, follow up with customers, and assist with scheduling opportunities Resolve customer concerns while maintaining a positive and professional relationship Accurately document customer interactions and appointment details Follow company call standards, procedures, and quality expectations Collaborate with dispatcher, technicians, and office staff to provide exceptional customer service Qualifications 2+ years of customer service or call center experience HVAC, home service, and/or ServiceTitan experience is a plus Strong communication and active listening skills Ability to multitask and remain organized in a fast-paced environment Positive attitude and a genuine desire to help people Strong computer and data-entry skills Detail-oriented with excellent follow-through Ability to make sound decisions and prioritize effectively Familiarity with local geography and mapping systems is helpful Why AirTech? At AirTech, you're more than just an employee, you are part of a team that values integrity, growth, teamwork, and customer care. We invest in our people, celebrate successes, and work together to create an environment where everyone can thrive. If you're ready to join a company that has been keeping Southern California comfortable since 1988, we'd love to hear from you. E04JI800rkcr4098807