Part Time Customer Service Specialist

Part Time Customer Service Specialist Pak Group LLC Pasadena, CA Job Details Part-time $26 - $28 an hour 1 day ago Qualifications Microsoft Word Microsoft Excel EDI Order management system Phone communication Workflow management (operations management method) Process improvement NetSuite Mid-level Improving operational efficiency Attention to detail B2B CRM system proficiency Data validation Cross-functional collaboration Escalation handling Communication skills Technical Proficiency Adobe Acrobat Cross-functional communication Supply chain collaboration Client interaction via phone calls

Full Job Description Role Overview :

The Part Time Customer Service Specialist serves as the primary advocate for our clients, ensuring excellence from order entry through fulfillment. You will collaborate with Logistics, Accounting, QA, and Management to streamline workflows, solve sophisticated client needs, and relay essential updates. As a central point of contact, you will facilitate the interdepartmental communication necessary to maintain our high standards of service. This position will work 5 to 6 hours per day (20 to 25 hours per week), in our Pasadena headquarters.

KEY RESPONSIBILITIES

Inquiry & Product Support:

Serve as the initial point of contact for all client correspondence. Answer general product questions and provide professional, solution-oriented support via phone and email.

Order Management:

Manage the comprehensive order entry lifecycle within NetSuite. This includes processing orders retrieved from customer EDI platforms and email, validating data for accuracy, and ensuring all pricing and terms are correctly applied.

Order Tracking:

Proactively monitor shipment statuses by coordinating with the logistics department. Translate internal logistics data into clear, timely status updates and ETAs for customers and sales managers.

Cross-Functional Liaison:

Act as a central communication hub between the customer and internal support teams (Logistics, Accounting, QA and Customer Service Manager). Ensure that special client needs, quality standards, and delivery ETAs are met across all departments and assist team members with order management and complex inquiries as needed.

Proactive Issue Escalation:

Identify and escalate technical or systematic discrepancies and scheduling conflicts to Management. Ensure timely resolution to maintain data integrity and prevent impacts on order accuracy or delivery timelines.

Case Management & Credits:

Diligently log and manage customer complaints or "cases" within NetSuite through to resolution. Facilitate the Return Authorization (RMA) process and initiate credit memo updates in accordance with company policy.

Process Improvement:

Participate in periodic departmental reviews to suggest workflow enhancements to improve internal processes.

QUALIFICATIONS

Experience:

2+ years of proven success in a B2B customer service or account support role (Distribution experience preferred).

Communication:

Exceptional verbal and written skills with a polished, professional phone etiquette.

Technical Proficiency:

Professional experience using NetSuite (Order Management/CRM) and EDI platforms is highly preferred. Skilled in MS Office (Word, Excel) and Adobe Acrobat. Accuracy & Attention to

Detail:

A high-level commitment to data integrity, specifically regarding order entry and pricing updates.

Autonomy:

Proven ability to work effectively with minimal supervision, demonstrating strong initiative and reliable follow-through.

Documentation Skills:

Highly organized with a consistent habit of taking meticulous notes to track order history and case resolutions. What We Offer Competitive compensation of $26/hr to $28/hr, depending upon experience. Fun, fast-paced work environment. Possible full-time opportunities in the future for the right candidate.

Who We Are:

The Pak Group (www.bellarise.com) is a privately held global business with headquarters in Europe. The North American Division of the Pak Group was formed fifteen years ago to introduce and grow the Food Ingredient portfolio of products with in the North American marketplace. Presently the Pak Group is the 4th largest baker's yeast producer in the world and offers a broad line of other baking ingredient solutions such as dough conditioners, softeners, bases, mixes, and customized solutions. All of our products are sold under the "Bellarise" brand. Please see our website for more information.

Pay:

$26.00 - $28.00 per hour

Work Location:

In person