Service Advisor Apprentice

Service Advisor Apprentice Crown City Tire - 5.0 Pasadena, CA Job Details Full-time $22 - $24 an hour 8 hours ago Benefits Health insurance Paid time off Qualifications Computer operation Computer literacy High school diploma or GED Driver's License Computer skills Full Job Description Service Advisor Apprentice. Crown City Tire Auto Care — Pasadena, CA. Crown City Tire Auto Care is hiring a full-time Service Advisor Apprentice — a customer-facing role designed for people who are strong in customer service and want to grow into a Service Advisor. This is true growth position. This role supports our Service Advisors and includes CSR-level responsibilities, so you learn how the entire customer experience works — from the first phone call to vehicle delivery. You do not need automotive experience; if you have automotive experience, even better. However, if you're great with people, social skills, organized, and coachable — we'll teach you the rest.

What This Role Is:

This is a hands-on training role that prepares you to become a full pledge Service Advisor. You'll start by: Supporting Service Advisors throughout the day. Handling CSR duties (phones, scheduling, customer flow). Learning how repair orders are built, explained, and delivered. Understanding how we manage inspections, estimates, and follow-ups. Learn a vehicle's systems and functions, from parts, to maintenance items. Most apprentices transition into a full pledge Service Advisor role in about 9 months. Some move faster, some take longer — either way, you'll be coached with clear expectations and regular feedback.

Who This Is Perfect For:

This role is ideal if you: Currently work in customer service or retail sales (automotive or non-automotive). Enjoy interacting with customers face-to-face and on the phone. Want to understand the entire process, not just one task. Learn quickly and apply feedback. Want a career path, not a temporary role. This is not a fit if you prefer repetitive work or minimal customer interaction.

Pay, Schedule & Benefits:

$22-$24 per hour + performance bonuses. Monday-Friday only (no weekends).

Schedule:

7:30 AM - 5:30 PM. 2 weeks paid time off (after tenure reached). Health benefits. Clear advancement path to a full pledge Service Advisor position with strong earning potential.

What You'll Be Doing:

With structured training and daily support, you'll: Answer phones and schedule appointments. Greet customers and manage the front counter. Support Service Advisors with estimates, follow-ups, and communication. Learn how to explain services clearly and confidently. Assist with repair order flow and organization. Maintain a clean, professional front-of-house environment. Work closely with technicians, advisors, and management. You'll be trained to understand every step of the customer journey, so when you advance, nothing feels unfamiliar.

Requirements:

3+ years of customer-facing and sales experience. Automotive knowledge preferred but not required. Strong verbal and written communication skills. Comfortable with computers and learning new systems. Organized, reliable, and detail-oriented. Team-oriented mindset. High school diploma. Valid California driver's license.

About Crown City Tire Auto Care:

We're a family-owned shop with nearly 100 years serving Pasadena.

Our goal is simple:

remove anxiety from auto repair by being clear, honest, and thorough. Internally, we value: Training and development. Clear expectations. Accountability. Teamwork. Promoting from within. Ready to Apply?: If you enjoy customer service, want to learn a new industry, and are serious about growth, apply through our mobile-friendly application . Also feel free to call us directly at 626-676-0569, attention Thomas.