Job Summary We are seeking a Customer Service/Sales Representative for a long term contract/temporary opportunity in Pomona, CA. This role is ideal for a customer-focused professional with 1 to 2 years of experience who enjoys solving problems, supporting online orders, and helping customers make confident purchasing decisions. The Customer Service/Sales Representative will serve as a key point of contact for customers, visitors, candidates, and internal teams. This opportunity offers a collaborative, fast-paced environment where strong communication, organization, and follow-through are valued. Candidates who enjoy teamwork, product support, e-commerce assistance, and a mix of customer care and sales support will be a strong fit. Key Responsibilities

• Respond to incoming customer calls and emails regarding product questions, concerns, complaints, and general support needs.
• Assist customers with e-commerce portal support, online order processing, and direct shopping cart site inquiries.
• Review orders for fraud indicators, out-of-stock issues, billing accuracy, and shipping address verification.
• Issue and process RMAs for dealers and end users related to merchandise returns or defective products.
• Recommend alternative products, new items, or additional accessories when appropriate.
• Serve as the first point of contact for visitors, interview candidates, incoming calls, and occasional mail distribution. Compensation and Benefits
• Pay rate: $22 per hour.
• Job type: Contract/Temporary.

• Location:

  Pomona, CA. Required Qualifications and Skills
• Provide customer service support by phone and email for product questions, concerns, complaints, and order issues.
• Process online orders, support e-commerce transactions, and coordinate return merchandise authorizations.
• Communicate customer requirements with shipping and logistics teams.
• Support sales efforts by recommending additional, alternative, or accessory products when appropriate.
• 1 to 2 years of customer service, client care, sales support, order processing, or related experience.
• Fluency in English with strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, and ability to work with business systems such as Navision.
• Understanding of shipping, returns, order verification, and RMA processes.
• Ability to remain calm and professional when assisting customers in stressful or problem-resolution situations.
• Strong interpersonal skills with the ability to communicate clearly with customers, clients, visitors, and internal team members.
• Ability to read and understand simple instructions, correspondence, and memos.
• Basic math skills, including the ability to add, subtract, multiply, divide, calculate percentages, and work with common fractions and decimals.
• Ability to use common sense judgment to follow instructions and resolve standardized customer service situations.
• Ability to sit or stand for long periods and occasionally lift or move up to 25 pounds. Preferred Qualifications
• Experience supporting e-commerce orders, shopping cart platforms, or online customer portals.
• Prior experience with product troubleshooting, merchandise returns, or consumer product support.
• Experience in a front desk, receptionist, or first-point-of-contact customer-facing role.
• Ability to identify customer needs and recommend appropriate products or accessories.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.